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Customer Success Manager

8 hours, 33 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
HOSTING

HOSTING

HOSTING provides high-performance managed cloud hosting services, specializing in the design, migration, and management of cloud environments for businesses across various industries, ensuring optimal speed, reliability, and security through premium ha...

IT Services
251-1K
Founded 1997
View All Jobs 2

Description

  • Manage a defined portfolio of existing Hosting.com customer accounts.
  • Prioritize accounts based on spend, strategic value, churn risk, growth potential, region, and opportunity size.
  • Build account plans for key customers, including risks, opportunities, stakeholders, and next actions.
  • Maintain accurate account information in CRM and internal systems.
  • Build trusted relationships with operational, technical, and executive stakeholders.
  • Act as the primary commercial relationship contact for assigned accounts.
  • Run regular customer check-ins and business reviews for priority accounts.
  • Monitor customer health, usage, engagement, support activity, and satisfaction.
  • Identify churn risks early and coordinate action plans to retain customers.
  • Identify and qualify opportunities for upsell, cross-sell, product expansion, and infrastructure migration.
  • Prepare handovers for Technical Sales with relevant customer background, opportunity details, and open technical questions.
  • Track customer health, expansion potential, engagement activity, and opportunity pipeline.
  • Report customer insights, risks, and growth opportunities to internal teams and leadership.

Requirements

  • 3–5+ years of experience in Customer Success, Account Management, Sales, Customer Experience, or another customer-facing commercial role.
  • Experience in technology, SaaS, hosting, domains, cloud, infrastructure, or digital services.
  • Strong relationship-building and stakeholder management skills.
  • Commercial mindset with the ability to identify growth and retention opportunities.
  • Ability to understand customer business models and translate needs into commercial opportunities.
  • Strong communication, questioning, and discovery skills.
  • Analytical mindset and confidence working with customer, usage, and revenue data.
  • Experience using CRM systems and maintaining structured account records.
  • Ability to manage multiple accounts and priorities in a fast-moving environment.
  • Experience with hosting, domains, VPS, dedicated servers, bare metal, cloud infrastructure, or managed services.
  • Experience managing strategic or high-value accounts.
  • Experience collaborating with technical sales, solution engineering, product, support, and operations teams.

Interested in this position?

Apply directly on the company website

Apply Now

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