Senior Customer Success Manager

4 weeks, 1 day ago
Full-time
Senior
Customer and Technical Support
SecurityScorecard

SecurityScorecard

SecurityScorecard is a cybersecurity company that provides a powerful AI-driven platform to identify and eliminate cyber risks across all attack surfaces.

IT Services
251-1K
Founded 2014
$292M raised

Description

  • Own and manage a portfolio of customer relationships across multiple industries.
  • Align customer conversations and engagement plans to cybersecurity and risk management objectives.
  • Act as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk domains.
  • Drive retention and expansion across the account portfolio, including accurate forecasting and coordination with internal sales teams.
  • Identify opportunities to increase customer value through platform adoption, new use cases, and deeper engagement.
  • Collaborate with Customer Success and Sales leadership to improve the customer journey, tools, templates, and best practices.
  • Share insights and solutions with peers to address customer challenges and strengthen team performance.
  • Represent the voice of the customer in product feedback and service delivery discussions.
  • Build relationships across client organizations, from daily users to executives, and facilitate executive-level connections to support account growth.

Requirements

  • Bachelor’s degree.
  • 7+ years of experience in account management, customer success, technical account management, or a similar customer-facing role.
  • Strong written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Solid understanding of cybersecurity or third-party risk management practices.
  • Cyber insurance experience preferred.
  • Strong technical aptitude and the ability to quickly understand platform capabilities from the customer’s perspective.
  • Proven success developing and expanding relationships with customer stakeholders, including executives, preferred.
  • Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives, and renewals, preferred.
  • Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management, preferred.

Benefits

  • Competitive salary.
  • Stock options and equity eligibility.
  • Health benefits.
  • Unlimited PTO.
  • Parental leave.
  • Tuition reimbursement.
  • Estimated total compensation range of $160,000 to $200,000 base plus bonus.
  • Eligibility for annual performance-based incentive compensation awards.

Interested in this position?

Apply directly on the company website

Apply Now

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