Client Success Manager

8 hours, 32 minutes ago
Full-time
Mid Level
Customer and Technical Support
Bazaarvoice

Bazaarvoice

Bazaarvoice provides a software as a service platform that enables brands and retailers to manage and leverage user-generated content at scale, facilitating authentic shopper experiences through the collection, curation, and distribution of consumer-ge...

Internet Software & Services
251-1K
Founded 2005

Description

  • Manage the client lifecycle across a portfolio of named enterprise accounts, prioritizing retention and churn reduction.
  • Identify client success metrics and help stakeholders achieve, measure, and document return on investment.
  • Partner with clients and cross-functional teams in high-stakes, value-based meetings.
  • Advise clients on marketing best practices, program health, and consumer-generated content optimization.
  • Identify and mitigate program risks and roadblocks before they affect clients.
  • Collaborate with sales teams to identify upsell opportunities based on client needs.
  • Provide troubleshooting, sound judgment, and client advocacy to exceed customer expectations.

Requirements

  • Bachelor’s degree.
  • At least 3 years of experience in account management, sales, or client services.
  • Experience managing Fortune 1000 clients, ideally in a SaaS or e-commerce platform.
  • Demonstrated success driving account retention, account health, and revenue growth.
  • Strong relationship-building skills, including experience developing executive champion relationships.
  • Ability to hold clients and internal stakeholders accountable for commitments.
  • Ability to manage multiple enterprise accounts and complex workstreams concurrently.
  • Exceptional written and verbal communication skills and a collaborative team mindset.
  • Marketing program management experience preferred.
  • Successful candidates must complete a routine pre-employment background check with prior written consent.

Benefits

  • Remote work opportunity.
  • Bazaarvoice is recognized as a Great Place to Work in multiple countries.
  • Inclusive workplace with equal employment opportunities and commitment to diversity.
  • Customer-focused, transparent, collaborative, and innovation-oriented company culture.

Interested in this position?

Apply directly on the company website

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