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Leader Enterprise Customer Success, NA

11 hours ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
CRM Cybersecurity Salesforce
Apply Now
SecurityScorecard

SecurityScorecard

SecurityScorecard is a cybersecurity company that provides a powerful AI-driven platform to identify and eliminate cyber risks across all attack surfaces.

IT Services
251-1K
Founded 2014
$292M raised
View All Jobs 27

Description

  • Own the North America Enterprise Customer Success team strategy, retention, expansion, and executive relationships.
  • Lead high-touch customer success programs including success planning, executive business reviews, health scoring, renewal playbooks, and escalations.
  • Act as an executive sponsor for strategic accounts and build VP/C-level customer relationships.
  • Own renewal forecasting for the enterprise portfolio.
  • Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.
  • Identify at-risk accounts early and coordinate cross-functional churn mitigation plans.
  • Report team performance, portfolio health, and customer success metrics to senior leadership.
  • Hire, onboard, and ramp new Customer Success Managers as the team grows.
  • Coach and develop CSMs while fostering a customer-first culture across the organization.
  • Champion an AI-driven approach to increasing CSM reach and impact.

Requirements

  • 7+ years of experience in Customer Success, Account Management, or a related customer-facing role.
  • 2+ years of experience managing a team.
  • Proven success owning retention and expansion targets for enterprise or strategic accounts, typically $100K+ ACV.
  • Experience building or scaling customer success processes and playbooks in a growing organization.
  • Strong executive presence and experience managing complex, multi-stakeholder enterprise relationships.
  • Data-driven approach to portfolio management, forecasting, and health scoring using CS/BI tools such as Gainsight, ChurnZero, or Totango.
  • Excellent coaching, communication, and cross-functional collaboration skills.
  • Experience in SaaS, cybersecurity, or a related technical industry is preferred.
  • Bachelor's degree or equivalent experience.
  • Experience with security, risk, or compliance products is preferred.
  • Familiarity with Salesforce, Gainsight, and Slack is preferred.
  • Background in Sales or Solutions Engineering is preferred.

Benefits

  • Competitive salary with an estimated total compensation of $200,000-$220,000 (base plus bonus).
  • Stock options and equity eligibility.
  • Health benefits.
  • Unlimited PTO.
  • Parental leave.
  • Tuition reimbursement.
  • Eligibility for annual performance-based incentive compensation awards.
  • Additional company benefits may be available.

Interested in this position?

Apply directly on the company website

Apply Now

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