Strategic Account Manager

10 hours, 59 minutes ago
Full-time
Senior
Customer and Technical Support
Orijin

Orijin

Orijin focuses on providing a tailored educational platform that equips justice-impacted individuals with essential skills and training to facilitate their reintegration into society and promote sustainable employment.

Diversified Consumer Services
$35M raised

Description

  • Ensure a smooth transition from Support and Implementation to Strategic Account Management.
  • Develop and execute a data-driven customer success strategy to improve platform utilization and outcomes.
  • Set up and lead regular customer check-ins to review goals, usage data, action items, and training needs.
  • Build expertise in Orijin’s content and functionality to confidently support customer adoption.
  • Collaborate with clients to identify training needs and ensure staff proficiency with Orijin products.
  • Identify customer risk areas and work with Sales to support renewals, upsells, and satisfaction.
  • Partner with the data team to deliver, interpret, and present meaningful reports and actionable insights.
  • Coordinate with Sales, Product, Implementation, and Training teams to deliver an integrated customer experience.
  • Manage renewal timing, prepare quotes, and lead renewal discussions to maintain continuity of service.
  • Upsell existing contracts to meet team and individual growth targets.

Requirements

  • Track record of strong outcomes in account management within educational technology or a similar industry serving medium to large government customers.
  • Track record of meeting or exceeding annual goals and achieving high customer satisfaction.
  • Strong judgment, problem-solving skills, and excellent communication abilities.
  • Ability to manage multiple customers simultaneously with strong time management skills.
  • Understanding of educational programs and standards to support and engage clients effectively.
  • Belief in Orijin’s mission to reduce recidivism and improve outcomes for incarcerated learners and returning citizens.
  • Background in Account Management or Sales is a plus.
  • Remote role working Eastern Time hours.
  • Ability to travel up to 20% of the time for field-based work.

Interested in this position?

Apply directly on the company website

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