RemoteLeaf Logo
Log in Sign up

Customer Success Manager - MENA

10 hours, 21 minutes ago
Middle East
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Alpaca

Alpaca

Alpaca is a developer-first API for stock and crypto trading, offering easy-to-use APIs for building apps and trading algorithms.

Capital Markets
51-250
Founded 2015
$87M raised
View All Jobs 40

Description

  • Act as the primary contact for B2B and enterprise customers throughout the customer lifecycle from launch to renewal.
  • Own onboarding, activation, expansion, and renewal for assigned customers.
  • Drive customer satisfaction, retention, and success.
  • Manage escalations internally and externally with a customer-first approach.
  • Maintain regular contact with customers to understand priorities, track progress, and identify risks.
  • Forecast growth with partners and monitor progress toward shared goals.
  • Drive adoption of Alpaca’s current and new features among live partners.
  • Represent customer needs internally across marketing, product, operations, and broker-dealer teams.
  • Deliver QBRs and executive reports that connect customer goals to platform outcomes.
  • Collaborate cross-functionally to influence roadmap priorities and improve customer outcomes.

Requirements

  • 4-6 years of experience in customer success managing customer relationships.
  • Ability to work remote and independently while self-managing time and obligations.
  • Comfort working EMEA hours (GST/GMT/ET).
  • Understanding of SaaS and APIs.
  • FinTech experience, especially with broker-dealer business.
  • Experience with both large and small companies.
  • Strong interest in Alpaca’s mission to expand access to financial services.
  • Ability to manage customer relationships across companies of various sizes.
  • Startup mindset suited to a fast-paced, high-growth environment (preferred).
  • Experience working with international B2B clients (preferred).

Benefits

  • Competitive salary with stock options.
  • Health benefits.
  • One-time USD $500 new hire home-office setup stipend.
  • USD $150 monthly stipend via Brex Card.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

SecurityScorecard

Leader Enterprise Customer Success, NA

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a Leader, Enterprise Customer Success for North America to lead a team serving its largest enterprise accounts and drive retention, expansion, and customer value across the segment.

United States Full-time Lead Customer Success Manager
$200k-$220k
Cybersecurity Salesforce
10 hours, 21 minutes ago
Steer.io

Manager of Customer Success

Steer.io Internet Software & Services

Steer is hiring a Manager of Customer Success to lead a 10-person team supporting automotive repair shop customers across enterprise and scaled segments.

United States Full-time Lead Customer Success Manager
CRM
10 hours, 51 minutes ago
SecurityScorecard

Leader Enterprise Customer Success, NA

SecurityScorecard 251-1K IT Services

SecurityScorecard is hiring a Leader, Enterprise Customer Success for North America to lead a team serving its largest enterprise accounts and drive retention, expansion, and customer value.

United States Full-time Lead Customer Success Manager
$200k-$220k
CRM Cybersecurity Salesforce
10 hours, 51 minutes ago
Orijin

Strategic Account Manager

Orijin Diversified Consumer Services

Orijin is seeking a Strategic Account Manager to drive customer success, renewals, and account growth for its cloud-based learning platform used in correctional facilities.

United States Full-time Senior Customer Success Manager
$85k-$87k
10 hours, 51 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers