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Customer Success Manager - MENA

3 weeks, 2 days ago
Middle East
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Alpaca

Alpaca

Alpaca is a developer-first API for stock and crypto trading, offering easy-to-use APIs for building apps and trading algorithms.

Capital Markets
51-250
Founded 2015
$87M raised
View All Jobs 46

Description

  • Act as the primary contact for B2B and enterprise customers throughout the customer lifecycle from launch to renewal.
  • Own onboarding, activation, expansion, and renewal for assigned customers.
  • Drive customer satisfaction, retention, and success.
  • Manage escalations internally and externally with a customer-first approach.
  • Maintain regular contact with customers to understand priorities, track progress, and identify risks.
  • Forecast growth with partners and monitor progress toward shared goals.
  • Drive adoption of Alpaca’s current and new features among live partners.
  • Represent customer needs internally across marketing, product, operations, and broker-dealer teams.
  • Deliver QBRs and executive reports that connect customer goals to platform outcomes.
  • Collaborate cross-functionally to influence roadmap priorities and improve customer outcomes.

Requirements

  • 4-6 years of experience in customer success managing customer relationships.
  • Ability to work remote and independently while self-managing time and obligations.
  • Comfort working EMEA hours (GST/GMT/ET).
  • Understanding of SaaS and APIs.
  • FinTech experience, especially with broker-dealer business.
  • Experience with both large and small companies.
  • Strong interest in Alpaca’s mission to expand access to financial services.
  • Ability to manage customer relationships across companies of various sizes.
  • Startup mindset suited to a fast-paced, high-growth environment (preferred).
  • Experience working with international B2B clients (preferred).

Benefits

  • Competitive salary with stock options.
  • Health benefits.
  • One-time USD $500 new hire home-office setup stipend.
  • USD $150 monthly stipend via Brex Card.

Interested in this position?

Apply directly on the company website

Apply Now

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