Client Success Manager, Dedicated Accounts

3 hours, 52 minutes ago
Full-time
Junior
Customer and Technical Support
OfficeSpace Software

OfficeSpace Software

OfficeSpace Software is the world's leading workplace management platform that provides a complete solution for the allocation and management of company workspaces. With a focus on efficiency and user-friendly tools, OfficeSpace empowers organizations ...

Internet Software & Services
251-1K
Founded 2004
$150M raised

Description

  • Own retention, adoption, customer outcomes, and growth across a portfolio of mid-market accounts.
  • Build trusted relationships with key customer stakeholders and serve as a strategic partner.
  • Create and lead outcome-driven Success Plans covering priorities, success metrics, risks, and opportunities.
  • Lead strategic business reviews demonstrating ROI, adoption, business impact, and next steps.
  • Use AI-generated account intelligence to validate health signals and identify risks and opportunities.
  • Own renewal readiness and partner with Sales on expansion, upsell, and cross-sell opportunities.
  • Guide customers through adoption, optimization, and evolving workplace strategies.
  • Orchestrate AI-assisted workflows for research, preparation, portfolio analysis, follow-up, and planning.
  • Collaborate with Support, Product, Marketing, Sales, and Professional Services to resolve complex challenges.
  • Translate customer feedback and portfolio trends into product, customer success, and go-to-market insights.

Requirements

  • 2+ years of Client Success, Customer Success, or Account Management experience in SaaS, ideally with mid-market customers.
  • Proven success driving adoption, retention, renewals, and measurable customer outcomes.
  • Strong commercial judgment and experience supporting renewals and identifying expansion opportunities.
  • Ability to build trust, influence stakeholders, and navigate complex customer organizations.
  • Experience leading strategic business reviews and connecting product usage to business value.
  • Strong analytical and portfolio management skills.
  • Working knowledge of Customer Success and CRM platforms such as Gainsight, Salesforce, or equivalent tools.
  • Practical AI fluency for analysis, research, planning, forecasting, and workflow acceleration.
  • Ability to evaluate AI output, verify important conclusions, and determine when human judgment is required.
  • Availability to work Central or Eastern time zone hours.

Benefits

  • Comprehensive and competitive benefits supporting health, well-being, and financial security.
  • Autonomy, ownership, and accountability in a results-driven environment.
  • Opportunities for continuous learning and professional growth.
  • Technology-forward workplace with extensive use of AI and advanced solutions.
  • Collaborative, agile, and innovation-focused company culture.
  • Commitment to a diverse and inclusive workforce.

Interested in this position?

Apply directly on the company website

Apply Now

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