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Engineering Manager, SupportX

1 hour, 17 minutes ago
United States
Full-time
Lead
Engineering Manager
Software Development
Apache Airflow Argo CD AWS C# Datadog DynamoDB FastAPI Flink GitLab Go Kafka Kotlin Kubernetes LLM Memcached Microservices .NET OpenSearch PostgreSQL Python React Swift TypeScript
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SeatGeek

SeatGeek

SeatGeek is a ticket search engine that enables users to find and purchase tickets for live sports, concert, and theater events. Founded in 2009, SeatGeek offers a Deal Score feature to help users find the best ticket deals, interactive seating charts ...

Media
251-1K
Founded 2009
$400M raised
View All Jobs 39

Description

  • Manage a team of backend, frontend, applied AI, and automation engineers.
  • Own the technical vision for SeatGeek’s core support tools and system integrations.
  • Build, iterate, and optimize tools that improve fan experience and support efficiency.
  • Review code and architecture and provide technical and design feedback to the team.
  • Provide regular performance feedback, one-on-ones, and career development support to direct reports.
  • Partner with technical and product leaders to define the team’s vision, roadmap, and execution plan.
  • Evaluate build-versus-buy decisions and work with technology vendors when needed.
  • Contribute hands-on to feature delivery when necessary.
  • Communicate technical and product decisions, unblock issues, and collaborate across the organization.
  • Participate actively in recruiting and help grow the engineering team.

Requirements

  • 5+ years of engineering experience in roles primarily focused on writing code.
  • 2+ years of experience managing engineering teams.
  • Proven experience leading teams to deliver industry-leading UX for high-stakes customer experiences.
  • Preferred experience contributing to end-to-end customer support experience software in a marketplace product organization.
  • Experience building and leading lean teams that are productive, motivated, and effective.
  • Ability to foster safe, collaborative, and inclusive team environments.
  • Comfort operating without a playbook while defining architecture, team processes, and roadmap simultaneously.
  • Ability to explain complex technical concepts clearly to non-technical stakeholders.
  • Knowledge of customer support tools and workflows to guide tooling and framework decisions.
  • Experience setting context, facilitating collaboration, and building buy-in across product, design, engineering, and leadership.
  • Prior experience as an engineer with hands-on familiarity with custom support-efficiency tools and AI agent optimization.
  • Familiarity with the listed stack is helpful, including Python, Go, C#/.NET Core, React + TypeScript, AWS, Kubernetes, Kafka, Airflow, Temporal, Zendesk, Sierra, and AI tooling, though deep expertise in every tool is not required.

Benefits

  • Equity stake and equity eligibility.
  • Discretionary annual bonus based on individual and company performance.
  • Flexible work environment with fully remote or office-optional arrangements.
  • WFH stipend for home office setup.
  • Unlimited PTO.
  • Up to 16 weeks of fully paid family leave.
  • 401(k) matching and student loan matching.
  • Health, vision, dental, and life insurance, plus wellness support including Headspace, One Medical, and $500 per year for wellness expenses.
  • Up to $25,000 toward family building, reproductive health services, and gender-affirming care.
  • $120 per month for live event tickets and annual subscriptions to Spotify, Apple Music, or Amazon Music.

Interested in this position?

Apply directly on the company website

Apply Now

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