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Client Support Specialist

14 hours, 41 minutes ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
HubSpot
Apply Now
roo.vet

roo.vet

Roo.vet is a pioneering veterinary relief platform that unites freelance vets and techs with hospitals, enabling financial freedom and work-life balance. Transforming the animal healthcare workplace by empowering skilled professionals nationwide.

Health Care Providers & Services
11-50
View All Jobs 7

Description

  • Serve as a primary point of contact for customer inquiries across email, LiveChat, phone, and other support channels.
  • Troubleshoot and resolve first-line issues for hospital, veterinarian, and technician users.
  • Coordinate escalated issues with regional business development/account management teams and other departments.
  • Manage potential call-outs using established internal processes.
  • Document recurring scenarios and share learnings with the team.
  • Maintain HubSpot records for client communications and customer support tickets.
  • Coordinate with Finance, data, and other teams on shift, payment, and rainy-day reconciliation and generate reports as needed.

Requirements

  • 2+ years of experience in client or customer support, ideally in an early-stage startup environment.
  • Experience in the veterinary technician or animal healthcare industry is a plus.
  • Excellent communication and organizational skills.
  • Proactive, organized, and accurate in internal and external communications.
  • Familiarity with customer support tools and software.
  • Timely and efficient in task completion and accuracy.
  • Flexible and agile with the ability to pivot quickly.
  • Driven to improve processes and communications.
  • Available to work client support hours, including early mornings, early evenings, and weekend rotations.
  • Remote-first work environment, with hybrid work required if based in San Francisco.

Benefits

  • Compensation of $18-$28 USD per hour depending on location tier and experience.
  • Base medical plan covered at 100%, with optional premium buy-up plans.
  • 401(k) retirement plan.
  • Unlimited paid time off.
  • Paid maternity/paternity leave and reproductive care leave.
  • Stipends for home office setup, continuing education, and monthly wellness.
  • Opportunity for domestic travel, including regional team-building events.
  • Birthday and anniversary gifts.

Interested in this position?

Apply directly on the company website

Apply Now

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