Helpdesk Coordinator

14 hours, 50 minutes ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Log, categorise, and prioritise incoming support tickets.
  • Route requests to the right team members and follow them through to resolution.
  • Keep users updated with clear, friendly communication throughout the support process.
  • Monitor response and resolution times against agreed service levels.
  • Maintain the knowledge base with reusable fixes and documented solutions.
  • Produce simple weekly reports on ticket volumes, trends, and recurring issues.
  • Review the queue daily to identify ageing tickets and items needing escalation.
  • Flag recurring problems and help ensure permanent fixes are documented.

Requirements

  • 2+ years of experience in helpdesk coordination, service desk, or support administration.
  • Excellent written and spoken English with a clear, patient communication style.
  • Confidence using ticketing systems, spreadsheets, and shared documentation platforms.
  • Stable fibre internet, backup power for load shedding, and a quiet home office.
  • Strong prioritisation and follow-through in a busy queue environment.
  • High attention to detail with accurate logging and reporting.
  • Based in South Africa and available for a full-time remote role supporting a UK employer.

Benefits

  • Full-time remote position.
  • Competitive salary paid in ZAR.
  • Long-term stable role.
  • Supportive team environment.
  • Direct access to a founder-led business.

Interested in this position?

Apply directly on the company website

Apply Now

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