Danish Speaking Zalando Customer Expert - Work Remote In Greece

14 hours, 42 minutes ago
Full-time
Entry Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer service to Danish-speaking clients about their fashion retail experiences.
  • Handle inquiries about online orders, product availability, and retail policies.
  • Provide accurate, brand-aligned solutions based on knowledge of the Zalando product ecosystem.
  • Resolve customer issues through chat, email, and phone.
  • Collaborate with internal teams to improve the customer experience across digital platforms.
  • Meet performance targets for quality, speed, and customer satisfaction.

Requirements

  • Native or fluent Danish, spoken and written.
  • Valid EU passport or eligibility to work in the European Union.
  • Previous experience in retail, customer support, or high-end service environments.
  • Strong digital literacy and ability to navigate retail management systems.
  • Excellent interpersonal skills.
  • Passion for fashion and e-commerce.
  • Commitment to relocate to Greece.

Benefits

  • Competitive monthly salary.
  • 13th and 14th salary bonuses.
  • Monthly performance bonus linked to service quality.
  • Fully paid relocation package including flight, transfer, and hotel accommodation upon arrival.
  • Fully paid training.
  • Comprehensive health insurance and wellness benefits.
  • Long-term career growth opportunities in Greece.

Interested in this position?

Apply directly on the company website

Apply Now

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