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Customer Success Manager, Enterprise

2 weeks, 6 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Salesforce SFTP
Apply Now
SchooLinks

SchooLinks

SchooLinks offers a comprehensive software platform designed to enhance college and career readiness for K-12 school districts, providing tools that automate college planning for students in grades 9 to 11 while fostering self-discovery and engagement ...

Diversified Consumer Services
51-250
Founded 2014
$11M raised
View All Jobs 6

Description

  • Lead onboarding for new districts, including project kickoff, data integration, and training sessions.
  • Meet onboarding, usage, and renewal targets across a portfolio of districts.
  • Assess usage, engagement, and outcome data to determine account health and needed actions.
  • Build and maintain relationships with district directors and executives.
  • Facilitate the renewal process from quote through verbal approval and signature.
  • Provide structured customer feedback to the Product Team from customer engagements.
  • Document district problems and challenges to support issue tracking and resolution.
  • Keep account records and notes current in a CRM such as Salesforce, Gainsight, or other customer success tools.
  • Manage complex district implementations and coordinate dependencies across tasks and milestones.
  • Identify expansion opportunities while closing renewals and multi-threading within accounts.

Requirements

  • 5+ years of professional experience in a Customer Success role.
  • 3+ years of experience in implementation and customer success for a SaaS company.
  • Experience with ClassLink/Clever and SFTP preferred.
  • Ability or experience working in a remote environment.
  • Strong interpersonal and relationship-building skills.
  • Project management skills, including understanding task dependencies, sequencing, and task ownership.
  • Ability to stay positive and effective in high-stress situations.
  • Proactive, entrepreneurial mindset with initiative in a fast-paced, dynamic environment.
  • Ability to close renewals and multi-thread to uncover expansion opportunities.
  • Technical proficiency with Google Suite (Sheets, Slides, etc.) and Apple/Mac products.
  • Ability to travel 15%–30% of the time for customer meetings, trainings, conferences, and company offsites, especially during back-to-school season from June to September.

Benefits

  • 100% employer-covered health care for employees.
  • 401(k) with company matching.
  • Dental and vision coverage.
  • Parental leave.
  • Subsidized gym membership.
  • Remote work stipend.
  • Annual team offsite.
  • Base salary range of $75,000–$110,000 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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