SchooLinks

SchooLinks offers a comprehensive software platform designed to enhance college and career readiness for K-12 school districts, providing tools that automate college planning for students in grades 9 to 11 while fostering self-discovery and engagement ...

Diversified Consumer Services

Consumer Discretionary

51-250 (180)

Founded 2014

$11M raised

7 open positions

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Customer Success Manager, Enterprise

1 month, 3 weeks ago

United States

Full-time

Senior

Customer Success Manager

Customer and Technical Support

CRM Salesforce SFTP

Apply Now

SchooLinks

Diversified Consumer Services

51-250

Founded 2014

$11M raised

View All Jobs 7

Description

Lead onboarding for new districts, including project kickoff, data integration, and training sessions.
Meet onboarding, usage, and renewal targets across a portfolio of districts.
Assess usage, engagement, and outcome data to determine account health and needed actions.
Build and maintain relationships with district directors and executives.
Facilitate the renewal process from quote through verbal approval and signature.
Provide structured customer feedback to the Product Team from customer engagements.
Document district problems and challenges to support issue tracking and resolution.
Keep account records and notes current in a CRM such as Salesforce, Gainsight, or other customer success tools.
Manage complex district implementations and coordinate dependencies across tasks and milestones.
Identify expansion opportunities while closing renewals and multi-threading within accounts.

Requirements

5+ years of professional experience in a Customer Success role.
3+ years of experience in implementation and customer success for a SaaS company.
Experience with ClassLink/Clever and SFTP preferred.
Ability or experience working in a remote environment.
Strong interpersonal and relationship-building skills.
Project management skills, including understanding task dependencies, sequencing, and task ownership.
Ability to stay positive and effective in high-stress situations.
Proactive, entrepreneurial mindset with initiative in a fast-paced, dynamic environment.
Ability to close renewals and multi-thread to uncover expansion opportunities.
Technical proficiency with Google Suite (Sheets, Slides, etc.) and Apple/Mac products.
Ability to travel 15%–30% of the time for customer meetings, trainings, conferences, and company offsites, especially during back-to-school season from June to September.

Benefits

100% employer-covered health care for employees.
401(k) with company matching.
Dental and vision coverage.
Parental leave.
Subsidized gym membership.
Remote work stipend.
Annual team offsite.
Base salary range of $75,000–$110,000 USD.

Interested in this position?

Apply directly on the company website

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