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Office Assistant - (Customer Service & Admin) - Swimming Pool Franchise - Africa

2 hours, 23 minutes ago
Egypt, Cameroon, Kenya, Morocco, Nigeria, South Africa
Full-time
Junior
Customer Support
Customer and Technical Support
CRM HubSpot
Apply Now
ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50
View All Jobs 10

Description

  • Manage inbound and outbound calls, emails, and messages from families.
  • Provide information about swim programs, pricing, and schedules.
  • Convert inquiries into enrolled students.
  • Schedule swim lessons and coordinate class availability.
  • Manage bookings, cancellations, and reschedules.
  • Coordinate schedules between families and instructors.
  • Follow up with leads and enrolled families.
  • Send updates, reminders, and class information to customers.
  • Maintain accurate student records in the CRM and update enrollment details.
  • Assist with reporting, tracking, documentation, and operational coordination across swim school locations.

Requirements

  • Minimum 2 years of experience in customer service, client support, or virtual assistant roles.
  • At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings.
  • At least 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms.
  • At least 2 years of experience using CRM systems or customer management tools such as HubSpot or similar platforms.
  • At least 2 years of experience managing multiple operational tasks simultaneously.
  • Professional and quiet remote work setup with a PC and reliable high-speed internet.
  • Strong Zoom presence and polished communication skills.
  • Ability to balance client interactions with administrative responsibilities.
  • Ability to learn new tools and workflows quickly.
  • Submission of an introductory video is required as part of the hiring process.

Benefits

  • USD $1,250–$1,500 per month compensation.
  • Full-time remote work.
  • Stable long-term remote opportunity with a U.S.-based team.
  • Career growth within customer experience and operations roles.
  • Professional remote work culture and training support.
  • Long-term development opportunities with growing U.S. businesses.

Interested in this position?

Apply directly on the company website

Apply Now

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