Seasonal Dispatch Specialist

3 weeks ago
Contract
Junior
Customer and Technical Support
Philippine Outsourcing & BPO Call Center Services

Philippine Outsourcing & BPO Call Center Services

SuperStaff is a comprehensive outsourcing solutions provider offering call center services in the Philippines, US, and Colombia. With a focus on reducing costs and increasing productivity, SuperStaff provides multilingual call center support, customer ...

Professional Services
51-250
Founded 2009

Description

  • Handle customer communications by phone, email, and chat.
  • Enter service jobs into client software throughout the day based on incoming requests.
  • Coordinate with field service technicians and FSM coordinators to improve scheduling efficiency.
  • Escalate exceptions or unusual cases to the Coordinator or FSM team and support issue resolution.
  • Research and resolve credit or billing inquiries.
  • Enter part orders accurately using manufacturer or item numbers.
  • Bill service invoices correctly by verifying item numbers, quantities, and van stock.
  • Review technicians’ regional schedules and reschedule leftover calls as needed.
  • Document customer, technician, territory rep, and FSM interactions in ERP and FSM systems in a timely and detailed manner.
  • Support scheduling, coordination, and follow-up for prescheduled maintenance and calibration service requests.

Requirements

  • Must have full availability to work shifts between 7:00 AM and 8:30 PM.
  • High School Diploma or GED required.
  • 1 year of customer service experience required.
  • 1 year of dispatch, technical support, or scheduling experience preferred.
  • Ability to manage service-related challenges quickly and professionally.
  • Strong communication and documentation skills for customer and internal interactions.
  • Positive, professional demeanor and ability to lead by example.
  • Seasonal/temporary availability for a fixed-term contract.

Benefits

  • Salary of 3.745.000 COP.
  • Monday to Friday schedule with weekends off.
  • Opportunities for professional growth and development.
  • Collaborative and supportive international team environment.
  • Seasonal bonus paid after completion of the contract.
  • Monthly completion bonus of 370,000 COP per successfully completed month.
  • Accumulated completion bonuses are paid in a lump sum at the end of the contract if the full term is completed successfully.

Interested in this position?

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