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Customer Success Coordinator (Customer Service) - Remote | ASIA

2 hours, 4 minutes ago
Georgia, Indonesia, Pakistan, Philippines, Thailand, Vietnam
Full-time
Mid Level
Customer Success
Customer and Technical Support
CRM HubSpot Microsoft Dynamics 365 Salesforce Zoho CRM
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ScaleSource

ScaleSource

ScaleSource is a staffing and recruiting company that helps businesses grow their teams with high-performing remote professionals. They offer a cost-effective solution by handling the recruitment process and providing full-time remote team members at 7...

Professional Services
11-50
View All Jobs 7

Description

  • Take full ownership of the customer experience and manage ongoing customer relationships.
  • Handle high-volume customer interactions and follow through on requests without reminders.
  • Resolve customer issues and de-escalate challenging situations professionally and confidently.
  • Track, quantify, and report daily activity using real metrics such as contacts, follow-up rates, and conversions.
  • Communicate clearly and proactively with customers during outreach and follow-up.
  • Work U.S. business hours and adapt to occasional schedule adjustments when needed.
  • Use CRM and VoIP systems to manage customer communication and workflow.

Requirements

  • 3+ years of experience in a U.S.-facing, outbound-driven customer service role.
  • 2+ years managing high-volume workflows and handling 40+ daily customer interactions.
  • 2+ years of experience resolving customer issues and de-escalating situations professionally.
  • 2+ years of hands-on CRM experience with tools such as Salesforce, HubSpot, Zoho, Microsoft Dynamics, Pipedrive, or similar.
  • 2+ years of VoIP system experience with RingCentral, Aircall, Dialpad, Zoom Phone, Google Voice, or equivalent.
  • 2+ years working in fully English-speaking environments with strong spoken and written communication at C1/C2 level.
  • Proven ability to improve performance using real metrics such as daily contacts, follow-up rates, and conversions.
  • 2+ years of direct impact on customer retention or revenue outcomes.
  • 1+ year of experience working with U.S. franchises, home services, or service-based businesses.
  • A personal computer, reliable internet connection, and the ability to handle calls during the assigned shift.

Benefits

  • Remote, international work arrangement.
  • Full-time, long-term employment.
  • Monday–Friday schedule during U.S. business hours (EST/CST/PST).
  • Salary of $1,250 per month, increasing to $1,500 after 90 days.
  • Company-provided work tools, including email, CRM, and internal platforms.

Interested in this position?

Apply directly on the company website

Apply Now

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