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Customer Account Specialist

1 hour, 30 minutes ago
Canada
Full-time
Junior
Customer Success
Customer and Technical Support
Salesforce
Apply Now
Magnet Forensics

Magnet Forensics

Magnet Forensics provides cutting-edge digital investigation software for cybercrime and digital forensic analysis, supporting global organizations in fighting crime and safeguarding national security.

Internet Software & Services
251-1K
Founded 2009
View All Jobs 17

Description

  • Maintain customer accounts within Salesforce and a custom license server.
  • Troubleshoot, identify, and resolve errors in licenses, contract terms, and account access.
  • Investigate leads to permit appropriate account access.
  • Support account management and technical support activities for customer success.
  • Document troubleshooting best practices and related procedures.
  • Analyze large volumes of account and contact data for patterns and trends.
  • Lead mission-critical projects with clear ownership and ensure they are completed accurately and on time.
  • Perform other related duties as assigned.

Requirements

  • Ability to work independently and with remote teammates across different time zones.
  • Military or Law Enforcement experience at any level is highly valued.
  • 2+ years of experience using Salesforce preferred.
  • Experience writing and communicating procedure and policy documents.
  • Experience working with cross-functional teams across an organization.
  • Experience leveraging open-source tools in investigations.
  • Familiarity with an SSO solution, preferably Okta.
  • Familiarity with SaaS licensing support.
  • Ability to work in a hybrid-flexible environment with occasional in-office days if within travel distance of an office.
  • Background check completion is required as a condition of employment.

Benefits

  • Salary range of CAD $62,000 - $85,000 per year.
  • Generous time off policies.
  • Competitive compensation.
  • Volunteer opportunities.
  • Reward and recognition programs.
  • Employee committees and resource groups.
  • Healthcare benefits.
  • Retirement benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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