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Change Management Lead / Manager

2 months, 3 weeks ago
United States
Full-time
Senior
Program Manager
Project and Program Management
Apply Now
Scalepex

Scalepex

Scalepex is a transformational consulting company with over 21 years of experience in managing and developing human capital. They provide onshore and nearshore BPO services, focusing on aligning with client growth strategies and delivering impactful ta...

Professional Services
51-250
Founded 2021
View All Jobs 38

Description

  • Partner with program leadership, workstream owners, implementation teams, account management, and operations to drive adoption and program success.
  • Assess the impact of multiple workstreams across systems, processes, roles, and customer/member experience, and translate findings into actionable recommendations.
  • Develop, maintain, and execute a comprehensive change management strategy aligned to program phases, milestones, and changing priorities.
  • Lead change impact and readiness assessments, identifying risks, gaps, and dependencies early.
  • Embed change management into PMO, product, engineering, operations, and implementation planning to ensure readiness is considered alongside delivery.
  • Establish regular touchpoints with workstream owners, senior sponsors, and cross-functional leaders to surface concerns, roadblocks, and readiness gaps.
  • Create and manage a master communication plan with timely, consistent, and targeted messaging for internal teams.
  • Develop audience-specific communications covering changes, timelines, training expectations, and system impacts.
  • Coordinate with operational leaders on SOP updates, training plans, and team readiness activities.
  • Provide regular reporting on change readiness, communication effectiveness, stakeholder sentiment, and upcoming change milestones.

Requirements

  • 5+ years of experience in organizational change management supporting large, complex transformation programs.
  • Proven experience working across multiple workstreams in fast-paced environments with shifting priorities.
  • Strong stakeholder management and relationship-building skills, with the ability to influence at all levels of the organization.
  • Exceptional written and verbal communication skills.
  • Ability to translate technical, operational, or system changes into clear, accessible guidance for diverse audiences.
  • Experience in healthcare, health technology, or other highly regulated industries preferred.

Interested in this position?

Apply directly on the company website

Apply Now

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