Senior Director, Customer Success – APJ

2 months, 1 week ago
Full-time
Lead
Customer and Technical Support
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Develop and execute the Customer Success strategy aligned with business objectives and company goals.
  • Lead, mentor, and grow a high-performing Customer Success team, including managers and customer success professionals.
  • Build and maintain strong relationships with key customers and act as an escalation point for partner or customer issues.
  • Drive customer adoption, value realization, retention, renewals, and expansion across the customer base.
  • Oversee customer success processes, tools, and operating models to improve scalability and efficiency.
  • Monitor customer success metrics, analyze trends and risks, and recommend remediation actions when needed.
  • Coordinate feedback from customers and communicate insights to product, marketing, sales, and executive stakeholders.
  • Collaborate with sales and finance teams to forecast renewal and expansion revenue accurately.
  • Develop and execute customer training and enablement programs to increase product adoption and satisfaction.
  • Ensure security, privacy, and policy compliance requirements are understood and followed where applicable.

Requirements

  • 12+ years of experience in Customer Success or related roles.
  • 4+ years of leadership experience in a cybersecurity SaaS company with a track record of driving growth and reducing churn.
  • Experience in a senior Customer Success leadership role, ideally within the SaaS industry.
  • Knowledge of Identity and Access Management (IAM) is preferred; cybersecurity and/or compliance background is highly valued.
  • Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Proven success in building and leading high-performing Customer Success teams.
  • Strong strategic thinking and problem-solving skills with a track record of driving results.
  • Excellent communication and interpersonal skills for working with customers and internal stakeholders.
  • Experience with customer success platforms such as Gainsight or similar tools.
  • Proven track record of owning and exceeding renewal and expansion targets.

Benefits

  • Remote full-time role.
  • Opportunity to lead in a high-growth, AI-powered identity security company.
  • Tremendous growth and learning opportunities through challenging and rewarding work.
  • Welcoming and positive work environment.
  • Chance to work on products that directly impact customers and help shape the future of identity access and identity governance.
  • Equal opportunity employer with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

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