Senior Director, Customer Success – APJ

1 month, 1 week ago
Full-time
Lead
Customer and Technical Support
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Develop and execute the Customer Success strategy aligned with business objectives and company goals.
  • Lead, mentor, and grow a high-performing Customer Success team, including managers and customer success professionals.
  • Build and maintain strong relationships with key customers and act as an escalation point for partner or customer issues.
  • Drive customer adoption, value realization, retention, renewals, and expansion across the customer base.
  • Oversee customer success processes, tools, and operating models to improve scalability and efficiency.
  • Monitor customer success metrics, analyze trends and risks, and recommend remediation actions when needed.
  • Coordinate feedback from customers and communicate insights to product, marketing, sales, and executive stakeholders.
  • Collaborate with sales and finance teams to forecast renewal and expansion revenue accurately.
  • Develop and execute customer training and enablement programs to increase product adoption and satisfaction.
  • Ensure security, privacy, and policy compliance requirements are understood and followed where applicable.

Requirements

  • 12+ years of experience in Customer Success or related roles.
  • 4+ years of leadership experience in a cybersecurity SaaS company with a track record of driving growth and reducing churn.
  • Experience in a senior Customer Success leadership role, ideally within the SaaS industry.
  • Knowledge of Identity and Access Management (IAM) is preferred; cybersecurity and/or compliance background is highly valued.
  • Strong understanding of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Proven success in building and leading high-performing Customer Success teams.
  • Strong strategic thinking and problem-solving skills with a track record of driving results.
  • Excellent communication and interpersonal skills for working with customers and internal stakeholders.
  • Experience with customer success platforms such as Gainsight or similar tools.
  • Proven track record of owning and exceeding renewal and expansion targets.

Benefits

  • Remote full-time role.
  • Opportunity to lead in a high-growth, AI-powered identity security company.
  • Tremendous growth and learning opportunities through challenging and rewarding work.
  • Welcoming and positive work environment.
  • Chance to work on products that directly impact customers and help shape the future of identity access and identity governance.
  • Equal opportunity employer with inclusive hiring practices.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Customer Success Manager- Media Buyers (m/f/d)

Kayzen 51-250 Media

Kayzen is hiring a remote Customer Success Manager in Europe to own customer relationships, guide campaign performance, and help drive client growth across its mobile DSP platform.

HubSpot
2 hours, 33 minutes ago

Customer Success Manager (Fully Remote)

Branching Minds 11-50 Diversified Consumer Services

Branching Minds is hiring a Customer Success Manager to own the customer lifecycle for school and district partners and drive adoption, renewals, and better student outcomes.

Agile CRM HubSpot
2 hours, 48 minutes ago

Field Account Manager

Thatch 51-200 information technology & services

Thatch is hiring a Field Account Manager to provide onsite customer support, education, and enrollment assistance across a designated region as part of an account team.

3 hours, 3 minutes ago

Principal Customer Success Manager

Veracode 251-1K Internet Software & Services

Veracode is seeking a Principal Customer Success Manager to lead strategic relationships with its largest enterprise customers and drive adoption, retention, growth, and secure software outcomes.

Cybersecurity DevSecOps
3 hours, 3 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers