Senior Customer Success Manager (Scale Business)

2 months, 2 weeks ago
Full-time
Senior
Customer and Technical Support
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Serve as the primary point of contact for a portfolio of 35–38 scaled accounts post-implementation.
  • Manage the subscription renewal pipeline and proactively address barriers to adoption and value realization.
  • Balance 1-to-many programmatic initiatives with targeted high-impact 1-to-1 customer engagements.
  • Develop trusted relationships with customer stakeholders to identify up-sell and cross-sell opportunities.
  • Coordinate meetings between customers and Saviynt cross-functional teams and ensure follow-up actions are completed.
  • Monitor product utilization trends and share insights with internal teams to improve customer outcomes and product support.
  • Partner with implementation partners to improve customer adoption outcomes and relationships.
  • Plan and deliver customer education on new features and releases through webinars, automated campaigns, and digital channels.
  • Act as the voice of the scale customer segment and collect feedback to support continuous improvement.
  • Support the customer-focused sales launch process in collaboration with the Sales team.

Requirements

  • Bachelor's degree in computer science, engineering, or a related field.
  • 12+ years of experience in customer-facing roles such as customer success management, account management, or professional services.
  • Experience supporting complex software implementations.
  • Proven experience managing a high-velocity scale portfolio of 30+ accounts in the sub-$200k ARR segment is highly preferred.
  • Knowledge and experience in Identity and Access Management (IAM) is valuable.
  • Cybersecurity and/or compliance background is highly valuable.
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • Ability to communicate complex technical concepts in business-friendly language and translate business needs into technical solutions.
  • Previous experience in a fast-paced, growing SaaS organization.
  • Available to customers via Zoom during North America Pacific hours.

Benefits

  • Medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Unlimited PTO.
  • Sick time.
  • Discretionary bonus plan eligibility.
  • Daily catered lunches.
  • Employee recognition programs.
  • Team socials and holiday parties.

Interested in this position?

Apply directly on the company website

Apply Now

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