Renewal Specialist

2 hours, 23 minutes ago
Full-time
Mid Level
Sales and Business Development
Saviynt

Saviynt

Saviynt is the leading cloud identity governance platform providing access governance and intelligence solutions for critical applications on Cloud and Enterprise, ensuring operational efficiency, risk reduction, and simplified identity management.

Internet Software & Services
251-1K
Founded 2010
$170M raised

Description

  • Manage the end-to-end renewal process for a portfolio of existing customers to ensure timely and accurate renewals.
  • Prepare and deliver renewal quotes in partnership with Account Executives and Customer Success Managers.
  • Proactively contact customers 90–120 days before subscription expiration to review renewal options and secure commitments.
  • Identify upsell, cross-sell, and co-terming opportunities during the renewal cycle.
  • Ensure renewals comply with pricing guidelines, contractual obligations, and approval policies.
  • Forecast renewal bookings and maintain accurate renewal data in Salesforce.
  • Collaborate with Legal, Finance, and Operations to resolve issues and remove barriers to closing renewals.
  • Monitor at-risk accounts, flag churn risks early, and support customer retention efforts.
  • Maintain detailed records and documentation for audits and compliance.
  • Support process improvements and system enhancements across the renewals lifecycle.

Requirements

  • 3–4 years of experience in SaaS renewals, sales operations, customer success, or account management.
  • Strong understanding of recurring revenue models, subscription licensing, and quoting tools such as CPQ and Salesforce.
  • Excellent communication and negotiation skills with the ability to influence customer decision-making.
  • Detail-oriented and organized, with the ability to manage multiple accounts and deadlines simultaneously.
  • Proficiency in Microsoft Excel and CRM/ERP systems such as Salesforce, NetSuite, or similar.
  • Collaborative mindset with a customer-first attitude.
  • Bachelor’s degree in Business, Finance, or equivalent work experience.
  • Preferred: Experience working in cybersecurity, identity management, or enterprise software environments.
  • Preferred: Familiarity with global regions such as EMEA, APAC, and LATAM and their renewal practices.

Benefits

  • Competitive compensation, equity, and benefits.
  • Opportunity to work with cutting-edge technology in the identity governance space.
  • Be part of a fast-growing company with global reach.
  • Collaborative culture focused on growth, integrity, and customer success.
  • Remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

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