RemoteLeaf Logo
Log in Sign up

Technical Support Engineer – Mobile Apps and Compliance

13 hours, 25 minutes ago
Canada
Full-time
Mid Level
Technical Support Engineer
Mobile Development
CRM Cybersecurity IoT Salesforce
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 231

Description

  • Provide world-class hardware and software support to customers as part of the Tier 2 support team.
  • Resolve medium to high-complexity customer issues and troubleshoot technical problems.
  • Respond to customer inquiries in a timely manner while meeting SLA goals.
  • Author and maintain customer-facing knowledge base articles to improve self-service.
  • Work with Engineering and Product teams to reproduce bugs and build testbeds as needed.
  • Provide feedback to Support Management on product and process improvements.
  • Collaborate with support engineers across multiple locations to troubleshoot complex issues.
  • Champion Samsara’s cultural principles while supporting global scale.

Requirements

  • Bachelor’s degree in Computer Science, Engineering (Mechanical/Electrical), or another technical field.
  • 3–5 years of experience in support, engineering, or other technical roles.
  • 1–2 years of demonstrated experience troubleshooting mobile applications.
  • Strong familiarity with CRMs such as Zendesk or Salesforce.
  • Comfort interfacing with engineers and translating complex technical concepts into everyday language.
  • Excellent customer service, interpersonal, written, and verbal communication skills.
  • Ability to influence individual contributors and leaders across the company.
  • Strong bias for action, ability to dive deep, and commitment to high standards.
  • Ability to work in a hyper-growth environment with shifting priorities.
  • Willingness to work holidays and weekends as needed to meet customer demand.
  • Experience with industrial systems, electronics, cars, or IoT devices is a plus.
  • Experience troubleshooting APIs is preferred.
  • Bilingual Spanish or French skills are a plus.

Benefits

  • Annual base salary of CAD $86,275 to $101,500.
  • Above-market total compensation with performance-based bonus or variable pay.
  • Equity eligibility for qualifying roles.
  • Flexible, employee-led remote work model.
  • Professional development stipend.
  • Comprehensive health plans.
  • Comprehensive parental leave plans.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Veeam Software

Virtualization Backup Engineer (French Speaker)

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a French-speaking Virtualization Backup Engineer to provide technical customer support for Veeam Backup and Replication, resolving complex backup and virtualization issues for IT professionals.

Czech Republic Full-time Mid Level Technical Support Engineer
CRM DHCP DNS Linux Oracle SQL TCP/IP Unix Windows Server
11 hours, 10 minutes ago
Fundraise Up

Technical Support Team Lead

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Support Team Lead in Armenia to manage Technical Support Engineers and improve the quality, efficiency, and scalability of customer support for its global nonprofit fundraising platform.

Armenia Full-time Lead Technical Support Engineer
Bull ClickHouse Elasticsearch Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
11 hours, 10 minutes ago
Fundraise Up

Technical Support Engineer

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Technical Support Engineer in Serbia to diagnose complex client issues, guide product implementations, and feed customer insights back into a global nonprofit fundraising platform.

Serbia Full-time Junior Technical Support Engineer
Bull ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js WordPress
11 hours, 25 minutes ago
Axon

Regional Support Manager, Professional Services

Axon 1K-5K Professional Services

Axon is hiring a Regional Support Manager for Italy to drive customer success and adoption of its TASER and broader product ecosystem across public safety and adjacent sectors in the region.

Italy Full-time Mid Level Implementation Consultant Technical Support Engineer
AWS Azure DHCP DNS Embedded Systems MySQL PostgreSQL Salesforce SQL Server TCP/IP Trello
11 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers