Technical Account Manager

11 hours, 46 minutes ago
Full-time
Senior
Customer and Technical Support
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015

Description

  • Act as the primary technical point of contact for a portfolio of customers in Mexico.
  • Develop tailored success plans and proactively manage customer health and technical risk.
  • Translate customer business objectives into technical solutions that drive measurable value and ROI.
  • Master and support Samsara’s platform, including APIs, hardware, and software.
  • Troubleshoot complex technical issues and own technical escalations through resolution.
  • Conduct root cause analysis to prevent recurring issues and inform product improvements.
  • Lead customer meetings, including technical deep dives and quarterly account reviews.
  • Partner with Sales, Support, Product, and Engineering to advocate for customer needs.
  • Maintain accurate records of customer interactions and contribute to team objectives.
  • Create internal knowledge base content and help onboard new team members.

Requirements

  • 5+ years of experience in a technical, customer-facing role such as technical account management, solutions consulting, or customer success.
  • Bachelor’s degree in Management Information Systems, Computer Science, or a related field preferred, or equivalent relevant professional experience.
  • Strong technical literacy with the ability to understand and troubleshoot complex hardware, software, and API integrations.
  • Fluency in both English and Spanish.
  • A data-informed approach to understanding customer needs and building long-term relationships.
  • Ability to work effectively in a fast-paced, collaborative environment.
  • Strong interest in technology and continuous learning, including interest in AI and its applications.
  • Experience supporting global enterprise customers in a SaaS, IoT, or PaaS environment preferred.
  • Experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau preferred.
  • Basic Python coding skills are an asset.

Benefits

  • Above-market total compensation with base salary, performance-based bonus or variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity for above-market compensation for top performers.
  • Inclusive accommodations process for candidates who need support during recruiting.

Interested in this position?

Apply directly on the company website

Apply Now

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