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Senior Technical Account Manager, Enterprise

8 hours, 37 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 103

Description

  • Serve as the primary technical point of contact for assigned enterprise customers.
  • Build trusted relationships with technical teams, operations leaders, and stakeholders.
  • Develop a deep understanding of customer environments, business objectives, and constraints.
  • Advocate for customer needs across Product, Engineering, Support, and Sales.
  • Conduct regular technical health checks, system reviews, and deployment assessments.
  • Identify risks, misconfigurations, and adoption gaps before they become incidents.
  • Act as an escalation point for complex or high-impact technical issues.
  • Perform advanced troubleshooting across hardware, software, networking, and integrations.
  • Coordinate resolution efforts across internal teams and third-party vendors.
  • Travel onsite to troubleshoot hardware, network, deployment, and operational issues when needed.
  • Manage multiple customer engagements with defined fractional allocations and track outcomes.
  • Document issues, solutions, and workflows, and contribute to process improvement and internal enablement.

Requirements

  • 3–7+ years of experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Professional Services, or enterprise technical support.
  • Experience supporting enterprise or public-sector customers in complex environments.
  • Strong troubleshooting skills across networking, hardware deployments, and SaaS platforms.
  • Ability to quickly learn and support multi-product technology stacks.
  • Comfort working with IT, operations, and security teams.
  • Excellent written and verbal communication skills.
  • Ability to explain complex technical concepts to diverse audiences.
  • Strong customer presence in high-pressure situations.
  • Willing and able to travel up to 50%, including short-notice and overnight trips.
  • Valid driver’s license and ability to work onsite at customer locations.
  • Preferred: experience supporting retail or large distributed enterprise customers.
  • Preferred: familiarity with mobile device management (MDM), network monitoring, and packet analysis tools.
  • Preferred: experience with evidence.com or digital evidence management systems.
  • Preferred: certifications such as CCNA, Network+, Security+, or equivalent.
  • Preferred: experience with VMS, IP cameras, or network-connected physical security devices.

Benefits

  • Competitive salary and 401(k) with employer match.
  • Discretionary paid time off.
  • Paid parental leave for all employees.
  • Medical, dental, and vision coverage.
  • Fitness programs.
  • Emotional and mental wellness support.
  • Learning and development programs.
  • Employee Resource Groups (ERGs).

Interested in this position?

Apply directly on the company website

Apply Now

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