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Renewals Retention Manager (Renewals Strategy Specialist)

2 weeks ago
United States
Full-time
Senior
Sales Operations
Data Science and Analytics
Looker Salesforce Sisense SQL Tableau
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 346

Description

  • Own the end-to-end renewal analytics and forecasting process to improve pipeline confidence and visibility into churn and contraction drivers.
  • Build early warning systems and renewal health scoring models to identify at-risk accounts and enable timely intervention.
  • Analyze churn attribution and expansion patterns to deliver actionable recommendations to Renewals and Customer Success leadership.
  • Partner with Revenue Operations and IT to design and implement process automations that reduce manual work and improve data integrity.
  • Create and present dashboards and quarterly business reviews that communicate renewal performance trends to senior stakeholders.
  • Collaborate with Revenue Operations, Sales, Customer Success, and IT to make the renewal process data-driven, scalable, and predictable.
  • Set analytical best practices for the Renewals organization and mentor others on tools such as Salesforce and Tableau.
  • Drive the global renewal forecasting process by integrating customer health insights and predictive analytics.
  • Translate messy data from Salesforce and SQL into streamlined reporting and operational strategy.

Requirements

  • 4+ years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy & Analytics.
  • Advanced Salesforce (SFDC) experience building complex custom report types, dashboards, and calculated fields.
  • Strong SQL and Excel/Google Sheets skills for data modeling, trend analysis, and performance tracking.
  • Strong understanding of recurring revenue metrics, including GRR, NRR, churn, and expansion.
  • Proven ability to present complex technical findings to non-technical executive audiences.
  • Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.
  • Hands-on experience building and maintaining visualizations in Tableau, Looker, or Sisense is preferred.
  • Experience using data science principles or statistical modeling to predict customer behavior is preferred.
  • Experience rolling out new tools or workflows to a global, decentralized sales or renewals team is preferred.
  • Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments is preferred.

Benefits

  • Annual base salary of $70,210 to $94,400 USD.
  • Above-market total compensation with base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Parental leave plans.
  • Professional development stipend.
  • Opportunity for performance-based compensation that can exceed the broader market over time.

Interested in this position?

Apply directly on the company website

Apply Now

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