Claim Operations Manager, Revenue Cycle Ops

1 week, 3 days ago
Full-time
Lead
Operations
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Manage a team of associates and senior associates responsible for health plan accounts receivable activities.
  • Monitor work queues, redistribute tasks as needed, and ensure consistent productivity and quality.
  • Coach team members on issue resolution, payer nuances, and effective work prioritization.
  • Maintain and continuously improve standard operating procedures for Health Plan AR workflows.
  • Work cross-functionally to resolve operational blockers and support billing process stability.
  • Collaborate with QA and other internal teams to ensure accurate configuration and process alignment.
  • Track operational KPIs such as outstanding AR, follow-up timelines, and error trends, and escalate performance risks proactively.
  • Conduct weekly team check-ins and 1:1s to address roadblocks and foster accountability.
  • Translate departmental goals into actionable team workflows and performance standards.
  • Support rollout of operational improvements and provide feedback to leadership on results and gaps.

Requirements

  • 2+ years of management experience.
  • At least 6 years of revenue cycle experience.
  • Experience leading or mentoring team members in a fast-paced billing environment.
  • Strong organizational and reporting skills with the ability to manage competing priorities across multiple workflows.
  • Comfort with a hands-on leadership role and a strong bias for action and clarity.
  • Experience with RCM billing tools, external payer tools, and payer relationships.
  • Coding experience, preferably with a Certified Professional Coder (CPC) certificate from a nationally recognized organization such as AAPC.
  • Familiarity with BI tools such as Snowflake and Tableau.
  • Experience in a fast-paced startup environment, preferably within a mental health setting.

Benefits

  • Base salary range of $106,000 to $146,000 per year.
  • May be eligible for discretionary bonuses.
  • Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
  • Lyra coaching and therapy services for employees.
  • Equity through discretionary restricted stock units.
  • Competitive time off, including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401(k) retirement benefits.
  • Monthly tech allowance.
  • Well-being perks and activities, surprise swag, free food, and community celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director, Sales Operations

Precision AQ 1001-5000 Business Consulting and Services

Precision AQ is hiring a Director of Sales Operations & Commercial Insights to help scale enterprise commercial performance by turning strategy into execution through forecasting, analytics, pipeline management, and sales enablement technology.

Generative AI Salesforce
3 hours, 38 minutes ago

Customer Success Operations Analyst

Affinity 251-1K IT Services

Affinity is hiring a Customer Success Operations Analyst to own key Revenue Operations systems and processes that support customer success, quoting, and go-to-market growth.

Amplitude CRM Looker Salesforce Tableau
5 hours, 54 minutes ago

Sales Support & Estimator Coordinator - (CRM) - LATAM

ScaleSource 11-50 Professional Services

Remote Sales Support & Estimator Coordinator for a trades company, responsible for managing the front end of a high-velocity sales pipeline to keep leads, estimates, and follow-ups moving efficiently.

CRM HubSpot
7 hours, 16 minutes ago

Deal Desk Analyst

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a Quote Operations Associate in Mohali, India to support renewal quote execution within its Deal Desk Operations team, ensuring compliant, accurate quoting and financial/revenue controls.

Salesforce Tableau
7 hours, 43 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers