Claim Operations Manager, Revenue Cycle Ops

4 hours, 56 minutes ago
Full-time
Lead
Operations
Lyra Health

Lyra Health

Lyra Health is a global leader in mental health benefits, connecting companies and employees to world-class therapists and coaches. Their innovative platform offers fast, reliable access to evidence-based care for organizational well-being.

Health Care Providers & Services
1K-5K
Founded 2015
$627M raised

Description

  • Manage a team of associates and senior associates responsible for health plan accounts receivable activities.
  • Monitor work queues, redistribute tasks as needed, and ensure consistent productivity and quality.
  • Coach team members on issue resolution, payer nuances, and effective work prioritization.
  • Maintain and continuously improve standard operating procedures for Health Plan AR workflows.
  • Work cross-functionally to resolve operational blockers and support billing process stability.
  • Collaborate with QA and other internal teams to ensure accurate configuration and process alignment.
  • Track operational KPIs such as outstanding AR, follow-up timelines, and error trends, and escalate performance risks proactively.
  • Conduct weekly team check-ins and 1:1s to address roadblocks and foster accountability.
  • Translate departmental goals into actionable team workflows and performance standards.
  • Support rollout of operational improvements and provide feedback to leadership on results and gaps.

Requirements

  • 2+ years of management experience.
  • At least 6 years of revenue cycle experience.
  • Experience leading or mentoring team members in a fast-paced billing environment.
  • Strong organizational and reporting skills with the ability to manage competing priorities across multiple workflows.
  • Comfort with a hands-on leadership role and a strong bias for action and clarity.
  • Experience with RCM billing tools, external payer tools, and payer relationships.
  • Coding experience, preferably with a Certified Professional Coder (CPC) certificate from a nationally recognized organization such as AAPC.
  • Familiarity with BI tools such as Snowflake and Tableau.
  • Experience in a fast-paced startup environment, preferably within a mental health setting.

Benefits

  • Base salary range of $106,000 to $146,000 per year.
  • May be eligible for discretionary bonuses.
  • Comprehensive healthcare coverage, including medical, dental, vision, FSA/HSA, life, and disability insurance.
  • Lyra coaching and therapy services for employees.
  • Equity through discretionary restricted stock units.
  • Competitive time off, including vacation, sick days, and company holidays.
  • Paid parental leave.
  • 401(k) retirement benefits.
  • Monthly tech allowance.
  • Well-being perks and activities, surprise swag, free food, and community celebrations.

Interested in this position?

Apply directly on the company website

Apply Now

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