Product Lead

21 minutes ago
Full-time
Lead
Product Management
Roadie

Roadie

Roadie provides a crowdsourced delivery platform that facilitates urgent, same-day, and next-day delivery of various items across the U.S. by connecting senders with drivers utilizing their unused vehicle capacity.

Road & Rail
251-1K
Founded 2014
$62M raised

Description

  • Define the vision, strategy, and roadmap for internal operations products.
  • Lead development of tools and workflows for issue identification, decision-making, and case resolution.
  • Translate complex manual processes into intuitive, scalable product capabilities.
  • Identify opportunities to use AI and automation with appropriate human oversight.
  • Establish goals and success metrics for efficiency, resolution quality, self-service, and user satisfaction.
  • Partner with cross-functional teams to understand operational needs and deliver business outcomes.
  • Create clear product ownership and strong operating practices across connected systems and workflows.
  • Serve as a hands-on product leader on high-priority initiatives while managing a small team.
  • Hire and onboard additional product talent as the organization grows.

Requirements

  • 7+ years of product management experience, ideally with internal tools, operational platforms, or complex workflow products.
  • Experience as a player-coach, leading product execution while managing and developing product talent.
  • Experience transforming complex, manual processes into scalable solutions.
  • Strong systems thinking, analytical skills, and experience defining success metrics.
  • Proven ability to lead ambiguous initiatives and align cross-functional stakeholders.
  • High standards for internal user experience and product rigor.
  • Practical, AI-forward judgment on when to automate and when human oversight is needed.
  • Preferred experience with Salesforce, case-management systems, support platforms, workflow automation, or agent tooling.
  • Preferred experience in logistics, delivery, transportation, marketplace operations, warehouse operations, or last-mile delivery.
  • Preferred background in user experience, product design, AI-assisted support, triage automation, decision-support tools, or internal productivity platforms.
  • Preferred experience hiring, coaching, or developing product managers or product owners.

Benefits

  • Competitive compensation packages.
  • 100% covered health insurance premiums for yourself.
  • 401(k) with company match.
  • Tuition and student loan repayment assistance.
  • Flexible work schedule with unlimited PTO.
  • Monthly 3-day weekends.
  • Monthly WFH stipend.
  • Technology needed to get the job done.

Interested in this position?

Apply directly on the company website

Apply Now

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