Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services

Information Technology

$13M raised

29 open positions

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Technical Account Manager

3 hours, 37 minutes ago

United Kingdom

Full-time

Junior

Customer and Technical Support

E-commerce JIRA Salesforce

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Rithum

Internet Software & Services

$13M raised

View All Jobs 29

Description

Serve as a weekly client contact for business-as-usual activities and execution.
Develop and oversee channel implementation strategies aligned with client requirements and Rithum capabilities.
Drive platform workflows, repricing, promotional planning, and algorithmic optimization to improve visibility and revenue conversion.
Conduct technical reviews and recommend platform and process optimizations.
Advise clients on technical challenges and help them realize value from Rithum solutions.
Own complex technical issue resolution with Product, Engineering, and Client Success Engineering teams.
Coordinate communication between client technical teams and internal Rithum stakeholders.
Support technical roadmap planning, feature adoption, and product feedback.
Maintain expertise in platform functionality, data flows, and emerging capabilities.

Requirements

2+ years of experience in technical account management, implementation, solutions engineering, or B2B SaaS e-commerce; marketplace experience is also relevant.
Experience supporting enterprise or strategic clients through technical onboarding, integration, and optimization.
Strong Excel proficiency.
Understanding of channel requirements, data mapping, and feed architecture.
Technical project management and communication skills with technical and non-technical stakeholders.
Proficiency with Microsoft Copilot and AI-driven workplace tools.
Experience with Salesforce, JIRA, or similar workflow and project tracking platforms.
Strong problem-solving, root-cause analysis, verbal communication, and written communication skills.
Bachelor’s degree in business, engineering, computer science, or a related technical field preferred.
3+ years of relevant experience, e-commerce or product data platform experience, SaaS deployment knowledge, and enterprise retail technology experience preferred.
Availability to travel up to 10%.

Benefits

Enhanced private medical insurance and health cash-back plan.
Life insurance and disability benefits.
Pension plan with a 4% company match.
25 days of PTO, company holidays, floating holidays, sick days, wellness days, and a paid volunteer day.
Remote work stipend of £45 per month for internet.
Calm App, Employee Assistance Program, and other wellbeing resources.
Professional development stipend and learning and development programs.
Charitable contribution matching.

Interested in this position?

Apply directly on the company website

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