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Associate Field Service Technician

2 hours, 50 minutes ago
United States
Full-time
Entry Level
Technical Account Manager
IoT and Embedded Systems
Apply Now
Toshiba

Toshiba

Toshiba is a Japanese multinational conglomerate known for its innovative solutions in power, industrial infrastructure, and electronic components. With a history of over 135 years, Toshiba is a leader in technology, providing products and services ran...

Electrical Equipment
5K-10K
Founded 1875
View All Jobs 5

Description

  • Perform basic diagnosis, repairs, adjustments, and component or product exchanges for retail and SMB equipment.
  • Install, relocate, discontinue, configure, upgrade, and modify point-of-sale and store technology systems.
  • Travel to customer locations within an assigned territory or nationally, including by air when required.
  • Communicate work status, issues, and service updates with customers, management, and team members.
  • Complete service events accurately, promptly, and with minimal disruption to customer operations.
  • Plan and prioritize service work to meet customer service-level objectives, including changing schedules, overtime, and weekend assignments.
  • Document installations, service calls, travel, mileage, time, and expenses using company systems and reports.
  • Maintain and manage trunk stock and perform other related duties as assigned.

Requirements

  • High school diploma and 2+ years of experience in an electronics field.
  • Basic knowledge of personal computers, network infrastructure, monitors, cash registers, POS equipment, scanners, handheld devices, kiosks, and printers.
  • Mechanical aptitude and competency in electricity, electronics, test equipment, electric meters, and basic hand tools.
  • Ability to diagnose and repair signal, power, and low-voltage wiring systems.
  • Ability to follow written and spoken instructions and communicate clearly and professionally with customers.
  • Strong customer service, multitasking, prioritization, problem-solving, organizational, and independent-work skills.
  • Ability to travel up to 100% domestically, including regular air travel when needed.
  • Ability to work varying shifts, long hours, overtime, and weekends in a physically demanding environment.
  • Ability to drive to multiple customer locations, lift up to 50 pounds, use ladders or lifts, and frequently stand, walk, bend, squat, and reach.
  • Must be authorized to work without immigration or work visa sponsorship.

Benefits

  • Competitive salary and benefits package.
  • Medical, dental, and vision coverage.
  • 401(k) plan with company match.
  • Company-provided life insurance and pet insurance.
  • Employee Assistance Programs and pre-tax spending accounts.
  • Paid holidays, vacation, and sick/personal days.
  • Employee discounts.

Interested in this position?

Apply directly on the company website

Apply Now

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