Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services

Information Technology

$13M raised

69 open positions

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Technical Account Manager

3 hours, 58 minutes ago

Spain

Full-time

Junior

Customer and Technical Support

E-commerce JIRA Salesforce System Design

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Rithum

Internet Software & Services

$13M raised

View All Jobs 69

Description

Serve as the weekly technical point of contact for clients and manage day-to-day BAU activities.
Develop and oversee channel implementation strategies aligned to channel requirements and Rithum platform capabilities.
Drive tactical execution across the platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
Conduct technical reviews and provide recommendations to improve performance and support client goals.
Act as a trusted technical advisor to help clients overcome obstacles and realize value from Rithum’s solutions.
Own resolution of complex technical issues in partnership with Product, Engineering, and Client Success Engineering.
Bridge communication between client technical teams and Rithum internal teams to ensure alignment and execution.
Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

Requirements

2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce in a B2B SaaS environment, or in a marketplace role with a brand or retailer.
Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Strong proficiency using Excel.
Strong understanding of channel requirements, data mapping, and feed architecture.
Proven ability to manage technical projects and communicate with both technical and non-technical stakeholders.
Proficiency with Salesforce, JIRA, or similar workflow/project tracking tools.
Excellent problem-solving skills with a focus on root cause analysis and resolution.
Strong verbal and written communication skills.
Bachelor's degree in business, engineering, computer science, or a related technical field preferred.
3+ years in technical account management, solution engineering, or implementation roles preferred.
eCommerce or product data platform experience preferred.
Experience working in cross-functional teams and complex stakeholder environments preferred.
Familiarity with SaaS deployment models and scalable system design preferred.
Experience supporting enterprise or strategic clients in eCommerce or retail technology preferred.
Up to 10% travel required.

Benefits

Medical, dental, and psychology benefits.
Life insurance and disability benefits.
Competitive time off package with 25 days of PTO, 8 company-paid holidays, 5 paid floating holidays, 2 wellness days, and 1 paid volunteer day.
Voucher program for transportation, meals, and childcare.
Remote working stipend of €40 per month, automatically applied in payroll.
Access to wellbeing tools such as the Calm app and an Employee Assistance Program.
Professional development stipend plus learning and development offerings.
Charitable contribution match per team member.

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