RemoteLeaf Logo
Log in Sign up

Technical Account Manager, Managed Services Security

1 day, 6 hours ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
Active Directory Cisco HIPAA SIEM Windows Server
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 84

Description

  • Serve as the client’s single point of contact and advocate for technical and security matters across managed security services.
  • Act as a strategic security advisor aligned to business objectives, security priorities, and regulatory requirements.
  • Own client health by monitoring adoption, satisfaction, and outcome attainment and driving corrective action early.
  • Lead Quarterly Business Reviews and present service value, risk observations, business impact, and roadmap plans to stakeholders.
  • Guide clients toward a platform-first security approach across SIEM, XDR, and SOAR technologies.
  • Advise on AI-enabled and agentic SOC operations to improve detection, triage, response, and analyst efficiency.
  • Perform risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation.
  • Support adoption, tuning, and optimization of security platforms, integrations, and automation workflows.
  • Act as a technical liaison and escalation point between clients and internal support, engineering, and security teams.
  • Partner with client directors and account teams on planning, budgeting, reporting, renewal, and expansion opportunities.

Requirements

  • 10+ years of related experience in security engineering, security operations, infrastructure engineering, technical sales, managed services, or IT consulting.
  • 5+ years of client-facing experience in a technical advisory, TAM, solutions architect, or managed services role preferred.
  • Hands-on experience designing, deploying, tuning, and supporting modern SIEM/XDR/SOAR platforms is required.
  • Experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected.
  • Hands-on experience with AI-enabled and agentic SOC capabilities is required.
  • Experience with detection content, alert tuning, telemetry normalization, automated response workflows, playbooks, and cross-platform integrations is strongly preferred.
  • Experience with security frameworks and regulations such as NIST CSF, CIS, HIPAA, FFIEC, SOX, or PCI-DSS is preferred.
  • Relevant certifications such as Palo Alto Networks, Microsoft, Cisco, Security+, CySA+, CISSP, CISM, GIAC, ITIL, or Project Management are desired.
  • Undergraduate degree in Information Technology, Cybersecurity, Computer Science, or a related field is preferred.
  • Occasional on-call and after-hours work, plus willingness to travel to customer sites as needed, is required.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid company holidays.
  • Paid time off.
  • Paid parental and caregiver leave.
  • Target bonus included in the on-target earnings compensation range.
  • Cross-department training and development, including sponsored certifications and credentials.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

ConnectWise

Technical Partner Success Manager

ConnectWise 1K-5K Internet Software & Services

ConnectWise is hiring a Partner Success Manager to help partners increase value, retention, and expansion through effective use of the ConnectWise platform and strong cross-functional relationships.

India Full-time Senior Customer Success Manager Technical Account Manager
1 day, 6 hours ago
Veeam Software

Forward Deployment Engineer

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Forward Deployment Engineer to lead enterprise customer deployments of its data, security, and AI platform from architecture through production scale.

Australia Senior Solutions Engineer Technical Account Manager
AWS Azure Databricks Elasticsearch Encryption GCP Generative AI JavaScript Kubernetes Linux Python Snowflake SQL
1 day, 6 hours ago
Willow

Digital Coordinator (BIM Coordinator / Customer Engineer Coordinator)

Willow 51-250 Construction & Engineering

Willow is hiring a Customer Engineering team member to help deliver its Digital Twin platform for complex built-environment customers and support successful deployments and account growth.

Philippines Full-time Mid Level Technical Account Manager Technical Project Manager
SQL
1 day, 6 hours ago
Veeam Software

Technical Account Manager

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a remote Technical Account Manager to lead professional services planning, architecture, coordination, and delivery for data protection and monitoring solutions.

United States Full-time Lead Technical Account Manager
$121k-$311k
Oracle SQL
3 days, 6 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers