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Client Success Engineer - Implementation

2 hours, 7 minutes ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
E-commerce FTP HTML JSON REST API SOAP XML
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 40

Description

  • Participate in technical discovery and solution design during late-stage sales cycles.
  • Create implementation plans and technical documentation to guide delivery.
  • Lead the technical configuration of the platform for new clients and support a smooth handoff from sales to implementation.
  • Support API integrations, product feed setup, and troubleshooting during onboarding and expansion.
  • Provide technical recommendations to improve platform usage and align solutions with client goals.
  • Serve as the primary technical point of contact for strategic clients during onboarding and post-launch.
  • Collaborate with Sales, Product Management, Engineering, and Client Success Managers to support client needs and platform evolution.
  • Deliver tailored training and technical enablement sessions to client stakeholders.
  • Maintain proactive communication with both technical and non-technical client contacts.
  • Contribute to internal knowledge sharing through documentation, cross-training, and resource development.

Requirements

  • 2+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering.
  • Fluent in both written and spoken English.
  • Familiarity with product data feed formats including XML, TXT, CSV, and JSON, and with FTP protocols.
  • Strong working knowledge of Excel and HTML.
  • Experience managing multiple complex client projects simultaneously.
  • Strong problem-solving skills with a client-focused mindset.
  • Excellent communication and presentation skills for both technical and non-technical audiences.
  • Strong documentation and process development abilities.
  • Experience delivering software training content.
  • Ability to thrive in a fast-paced, dynamic environment with shifting priorities.
  • Bachelor's degree in computer science, Information Technology, or a related field (preferred).
  • 3+ years of experience in a client-facing technical role within SaaS, ideally in onboarding or solution engineering (preferred).
  • Additional language proficiency (preferred).
  • Expertise in API integrations, including REST and SOAP, and troubleshooting complex technical issues (preferred).
  • Experience working with enterprise clients and/or in the e-commerce industry (preferred).
  • Familiarity with remote-based training tools (preferred).
  • Up to 10% travel required.

Benefits

  • Expected base pay range of $55,000-$85,000 per year.
  • 10% discretionary bonus for non-sales roles.
  • Medical, dental, and vision benefits with company HSA contributions starting on Day 1.
  • 6% 401(k) match.
  • Competitive time off package including 20 PTO days, 9 company-paid holidays, 2 floating holidays, 7 sick days, 2 wellness days, and 1 paid volunteer day.
  • Primary caregiver leave of 12 weeks and secondary caregiver leave of 4 weeks.
  • Access to the Calm app and Employee Assistance Program.
  • $65/month remote work stipend for internet.
  • Tuition assistance and career development opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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