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CX Forward Deployed Engineer

1 hour, 42 minutes ago
Singapore, Australia
Full-time
Lead
Customer Success
Software Development
Ansible CI/CD GitLab Go Helm LLM Ruby on Rails System Design Terraform YAML
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GitLab

GitLab

GitLab: The comprehensive DevOps platform revolutionizing software development with automation, AI workflows, and essential tools for efficient collaboration.

Internet Software & Services
1K-5K
Founded 2014
View All Jobs 187

Description

  • Conduct deep technical discovery with strategic accounts to assess readiness, constraints, and adoption opportunities.
  • Lead architecture and delivery design for complex enterprise environments involving migration, regulated requirements, and platform boundaries.
  • Partner with customer stakeholders and GitLab account teams to prioritize use cases by business impact, feasibility, repeatability, and long-term value.
  • Design and build proofs of concept, prototypes, deployment patterns, and reusable accelerators across SCM, CI/CD, security, compliance, and AI workflows.
  • Architect self-managed and enterprise deployments, including runners, access controls, network boundaries, observability, AI Gateway, model connectivity, and governance controls.
  • Create reusable assets such as runbooks, templates, design notes, technical guidance, product briefs, and reference architectures.
  • Contribute code, technical designs, or architecture changes with product and engineering when upstream solutions are needed.
  • Travel as needed for customer engagements, architecture workshops, and team coordination, up to 50%.

Requirements

  • Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles.
  • Strong software engineering fundamentals and the ability to read, reason about, and contribute to production systems.
  • Ideally experience with Ruby on Rails and/or Go.
  • Strong systems design and software architecture skills, including APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs.
  • Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
  • Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches.
  • Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production.
  • A track record of creating reusable technical assets that outlive a single engagement.
  • Strong written and verbal communication skills for technical design and architecture guidance.
  • Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams in ambiguous enterprise environments.

Benefits

  • Flexible Paid Time Off.
  • Equity compensation and an Employee Stock Purchase Plan.
  • Growth and Development Fund.
  • Parental leave.
  • Home office support.
  • Benefits to support health, finances, and well-being.
  • Team Member Resource Groups.
  • Remote work with global hiring eligibility, subject to location-based requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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