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Technical Account Manager

3 weeks, 1 day ago
Israel
Full-time
Mid Level
Technical Account Manager
Customer and Technical Support
REST API Shopify SQL
Apply Now
Riskified

Riskified

Riskified is a leading eCommerce fraud prevention company that guarantees chargeback protection and enables a seamless shopping experience for merchants worldwide.

Internet Software & Services
251-1K
Founded 2012
View All Jobs 15

Description

  • Act as the primary technical contact for enterprise merchants and lead integration efforts, upsells, and cross-sell initiatives.
  • Translate merchant business needs into technical solutions using Riskified’s platform capabilities.
  • Build and manage joint project plans with clients to ensure milestones and deliverables are met.
  • Partner with Account Management, Sales, and Support as the technical subject matter expert for new and existing offerings.
  • Troubleshoot complex technical issues by investigating logs and data and delivering actionable solutions.
  • Collaborate daily with Product, Analytics, Data Science, R&D, and Account Management to address product lifecycle needs.
  • Proactively identify opportunities to improve processes, tools, and product capabilities.
  • Own the technical aspects of integration efforts and merchant growth initiatives.

Requirements

  • 4+ years of experience in a Technical Account Manager, Customer Success Engineer, Solutions Engineer, or Technical Project Manager role working with enterprise customers.
  • Strong client-facing experience with excellent communication and project management skills.
  • Comfortable working with both technical and business stakeholders.
  • Solid technical background with experience troubleshooting production issues, reviewing logs, querying databases, and reading code.
  • Hands-on experience with SQL and databases.
  • Experience with API integrations and confidence working with technical documentation and source code.
  • Ability to navigate complex, multi-layered technical challenges while maintaining strong internal and external relationships.
  • Experience working cross-functionally with R&D, Product, Sales, and Account Management teams in a global environment.
  • Excellent written and spoken English.
  • Strong experience with Shopify is a significant advantage, including familiarity with Shopify integrations, APIs, and platform limitations.
  • Experience in ecommerce, payments, or fintech is an advantage.

Benefits

  • Equity for all employees.
  • Keren Hishtalmut and pension contributions.
  • Private medical insurance.
  • Extra time off for parents and caregivers.
  • Commuter and parking benefits.
  • Team events, happy hours, and a fully stocked kitchen with lunch stipend.
  • Wellness offerings such as yoga, pilates, functional training, basketball, and soccer.
  • Global onboarding, skills-based courses, full access to Udemy, and lunch & learns for professional development.

Interested in this position?

Apply directly on the company website

Apply Now

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