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Sr. Technical Account Manager (Northeast)

3 months, 3 weeks ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
AWS Azure CI/CD CRM Docker GCP Kubernetes Linux
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 32

Description

  • Plan and execute customer adoption strategies for Wiz’s largest accounts.
  • Guide customers through deployment, configuration, and operationalization of the Wiz platform.
  • Serve as the primary technical contact for a book of strategic customers across email, Slack, and support tickets.
  • Help customers build success plans with measurable goals aligned to security and compliance objectives.
  • Project manage adoption and operationalization efforts across business units and stakeholders.
  • Track customer progress, surface risks, and help unblock issues related to people, process, and technology.
  • Prepare executive-friendly updates, QBRs, and briefings for internal and customer stakeholders.
  • Capture feature requests and adoption blockers, and work with Product and Engineering to determine priorities and solutions.
  • Support renewals and expansion opportunities in partnership with sales and renewals teams.
  • Partner cross-functionally to improve TAM processes, mentor other TAMs, and contribute thought leadership content.

Requirements

  • 8-12+ years of experience in technical customer-facing roles, ideally supporting a cloud or cloud-security product.
  • Experience in roles such as Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Sr. Architect.
  • B.S. in Computer Science, Engineering, or a similar field, or equivalent advanced experience.
  • Experience managing nebulous responsibilities while creating and improving new processes.
  • Expert understanding of cloud services and architecture across at least 2 CSPs such as AWS, GCP, Azure, or OCI.
  • Multiple advanced CSP certifications preferred, such as Certified Solutions Architect - Professional or Certified DevOps Engineer - Professional.
  • Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases.
  • Security certification preferred, such as CISSP or CCSP, with experience solving complex cloud-security challenges.
  • Practical experience with Docker and Kubernetes, including related security considerations.
  • Practical experience with CI/CD, version control systems, Infrastructure as Code, and their security implications.
  • Expert-level familiarity with Linux and Windows security concepts and advanced troubleshooting.
  • Proven track record managing a book of business with 5+ complex enterprise or strategic customers.
  • Experience building executive-level relationships and consistently exceeding performance targets.
  • Advanced ability to use data and systems such as CRM and log analysis tools to monitor customer health.
  • Extensive experience creating customer-facing artifacts and presentations.
  • Strong communication and interpersonal skills, including the ability to influence C-suite stakeholders.
  • Legal right to work in the country where the position is based without visa sponsorship.

Benefits

  • US base salary range of $163,200 to $181,600 per year.
  • Role may include incentive compensation.
  • Medical, dental, and vision insurance.
  • Home office setup reimbursement.
  • Flexible spending accounts.
  • Monthly connectivity reimbursement.
  • Employee Assistance Program (EAP).
  • Short- and long-term disability insurance, life and accident insurance, and a 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays.
  • Paid leave programs including parental, pregnancy health, medical, and bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

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