RemoteLeaf Logo
Log in Sign up

Manager, Observability Architects | West Coast | Remote

1 hour, 18 minutes ago
United States
Full-time
Lead
Customer Success Manager
Customer and Technical Support
Grafana
Apply Now
Grafana

Grafana

Grafana is the open observability platform providing analytics, monitoring, and visualization solutions with a focus on user control and cost efficiency.

IT Services
1K-5K
Founded 2014
$535M raised
View All Jobs 143

Description

  • Attract, recruit, ramp, and mentor a diverse team of Observability Architects.
  • Partner with Engagement Management to define and execute customer lifecycle frameworks.
  • Lead with a servant-based, player-coach approach while balancing field responsibilities and team needs.
  • Own retention and expansion outcomes for the region.
  • Plan and execute regional priorities based on leadership goals, including actions and outcomes.
  • Partner with US Sales leadership on customer programs, marketing initiatives, and community or company events.
  • Provide executive sponsorship for key accounts and act as a thought leader internally and externally.
  • Understand customer adoption strategies and develop programs and collateral to help them achieve their goals.
  • Partner with Product Management and Engineering to ensure customer requirements are reflected in the product.
  • Own quarterly team cadence and support prospect evaluations through demos, technical deep dives, trials, and POVs.
  • Educate users and architects on how to leverage the Grafana stack.
  • Assist with building and modifying critical SLA dashboards in production.
  • Work with sales to communicate Grafana’s value proposition, vision, and strategy to customers.
  • Share customer and market feedback with internal teams to inform product direction and competitive awareness.
  • Create and contribute to documentation, blog posts, videos, knowledge base articles, and enablement materials.

Requirements

  • Must be located in a PST time zone.
  • 3+ years leading a team.
  • 5+ years in the high-tech industry in roles such as TAM Manager, SE Manager, Developer, Sales Engineer/Architect, or similar.
  • Direct experience mentoring, developing people, and managing performance over time.
  • Experience with open-source selling or a cloud-first/product-led sales motion is a strong plus.
  • Deep knowledge of operational expertise in the Grafana platform (LGTM) and/or competing observability products.
  • Direct experience selling monitoring, data, or visualization products.
  • Ability to creatively solve customer adoption challenges.
  • Experience proactively troubleshooting technical issues and performing root cause analysis.
  • Ability to identify timely workarounds and solutions to meet customer business needs.
  • Extensive Grafana deployment design expertise.
  • Strong written and verbal communication skills for collaborating with remote teams and global customers.
  • Ability to clearly articulate value proposition and technical advantages to customers.
  • Comfort solving technical challenges and developing creative customer solutions.

Benefits

  • US OTE range of $235,000 to $286,000.
  • Restricted Stock Units (RSUs) included in the compensation package.
  • 100% remote, global work culture.
  • Global annual leave policy of 30 days per year.
  • 3 days of annual leave reserved for Grafana Shutdown Days.
  • In-person onboarding to help new hires ramp successfully.
  • Career growth pathways with defined opportunities to develop.
  • Transparent, high-trust, low-ego company culture.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sumo Logic

Technical Account Engineer II

Sumo Logic 251-1K Internet Software & Services

Sumo Logic is hiring a Technical Account Engineer II to support Cloud SIEM customers by driving adoption, solving technical challenges, and partnering with account teams to improve customer outcomes and growth.

Costa Rica Full-time Senior Technical Account Manager
AWS Azure Cybersecurity Datadog DevSecOps Elasticsearch GCP Helm Kubernetes Machine Learning New Relic Prometheus SIEM Splunk SQL
3 minutes ago
Mercer Advisors

Director, Client Relationship Expansion

Mercer Advisors 251-1K Capital Markets

Mercer Advisors is hiring a Director, Client Relationship Expansion to lead advisor-facing market activation and coaching programs that drive relationship expansion across assigned markets.

United States Full-time Lead Customer Success Manager
$191k-$225k
Salesforce
48 minutes ago
Chainguard

Senior Customer Success Manager, Enterprise - West

Chainguard 51-250 Internet Software & Services

Chainguard is hiring a Customer Success Manager to serve as the post-sales primary contact for enterprise customers, leading onboarding, implementation, and adoption to drive outcomes and time-to-value.

United States Full-time Senior Customer Success Manager
$160k-$160k
AWS Azure Cybersecurity DevSecOps GCP Linux
1 hour, 25 minutes ago
Connecteam

Enterprise Customer Success Manager

Connecteam 251-1K Diversified Telecommunication Services

Connecteam is seeking a fully remote Enterprise Customer Success Manager to manage large business and enterprise customers and drive their long-term success with the company’s workforce management platform.

United States Full-time Junior Customer Success Manager
$100k-$120k
1 hour, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers