Implementation Manager

4 hours, 31 minutes ago
Full-time
Senior
Customer and Technical Support
Rezilient Health

Rezilient Health

Rezilient Health provides direct primary and specialty healthcare services tailored for employers, focusing on delivering unlimited access to care through innovative platforms like CloudClinics and telehealth, all for a single employer fee, while prior...

Health Care Providers & Services
11-50
Founded 2016

Description

  • Lead customer and health system implementations from internal handoff through launch and transition to ongoing support.
  • Build and maintain implementation plans, timelines, risk logs, readiness criteria, launch checklists, and customer-specific project artifacts.
  • Coordinate internal teams and customer stakeholders across scope, dependencies, requirements, responsibilities, and deadlines.
  • Run implementation meetings, launch standups, and stakeholder updates while documenting decisions and driving accountability.
  • Identify blockers and risks, escalate appropriately, and coordinate mitigation plans to protect launch timelines and quality.
  • Coordinate clinical, operational, technical, integration, training, credentialing, testing, and go-live readiness activities.
  • Serve as the primary day-to-day implementation contact for assigned customers and partners.
  • Maintain implementation documentation, dashboards, metrics, customer records, and operating playbooks.
  • Improve scalable implementation processes, tooling, workflow automation, CRM hygiene, and cross-functional handoffs.
  • Capture product, process, and support feedback and share structured insights with Product, Engineering, Operations, and Customer Success.

Requirements

  • 5+ years of experience in healthcare, health system, enterprise, or B2B implementations, project management, operations, or customer success.
  • Experience partnering with integration engineers and exposure to athenahealth APIs, Epic FHIR endpoints, CCDs, and HL7 v2 interfaces.
  • Working knowledge of interoperability standards, including FHIR resources, HL7 v2 message types such as ADT, ORU, and SIU, and CCDs.
  • Demonstrated ability to manage multi-stakeholder projects with plans, timelines, dependencies, risks, and deliverables.
  • Strong organization, follow-through, attention to detail, communication, stakeholder alignment, and customer orientation.
  • Ability to collaborate across clinical, operational, technical, sales, product, and customer success teams.
  • Hands-on experience using AI tools such as Claude, Gemini, or Perplexity for project work, documentation, or data analysis.
  • Comfort working in a fast-moving startup with ambiguity, shifting priorities, and incomplete information.
  • Working knowledge of CRM, project management, documentation, and reporting tools; HubSpot experience is a plus.
  • Familiarity with technical go-live, UAT, clinical readiness, implementation playbooks, dashboards, Google Workspace, Asana, or Jira; willingness to travel approximately 15% and a bachelor’s degree or equivalent experience are preferred.

Benefits

  • Stock options and competitive base compensation.
  • Medical, dental, and vision coverage with employer premium contributions.
  • Complimentary access to Rezilient clinical programs for employees and household members.
  • 401(k) retirement plan.
  • Flexible paid time off, dedicated paid sick leave, and 11 paid company holidays.
  • Paid family leave.
  • Optional life insurance, disability coverage, and Health Savings Account.

Interested in this position?

Apply directly on the company website

Apply Now

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