Implementation Manager

4 hours, 31 minutes ago
Full-time
Mid Level
Customer and Technical Support
Sphere Labs

Sphere Labs

Sphere Labs is a digital payments platform that enhances cross-border transactions, making them fast, secure, and reliable. The company aims to empower businesses and individuals, particularly in underserved and emerging markets, by facilitating global commerce and promoting economic growth. The platform offers a comprehensive suite of services for modern money movement, supporting multiple currencies for seamless transfers. Users can access an end-to-end payments suite through a single API or a no-code console, which includes compliance, accounting, payments, analytics, and developer tools. Key features include a developer toolkit with user-friendly SDKs, comprehensive analytics, and robust security measures. Sphere Labs also provides competitive financial benefits, such as low fees, instant settlements, and non-custodial peer-to-peer payments. Backed by experienced investors and founders from the fintech and blockchain sectors, Sphere Labs is dedicated to delivering scalable and adaptable payment solutions that meet the evolving needs of the digital economy.

financial services
51-200
Founded 2022
$3M raised

Description

  • Answer technical integration questions during pre-sales and guide customers through go-live.
  • Serve as the technical point of contact for top-tier accounts, managing shared channels and escalations.
  • Diagnose integration issues, identify root causes, create actionable engineering tickets, and submit small fixes when appropriate.
  • Translate recurring customer problems into quantified product feedback, roadmap input, and feature specifications.
  • Build implementation playbooks, SLAs, escalation paths, runbooks, and SOPs for recurring edge cases.
  • Support rollout and adoption of new products, policy changes, and bug fixes.
  • Monitor launch timelines, SLA adherence, account health, unresolved issues, and escalation outcomes.

Requirements

  • 4+ years of experience in implementation, solutions engineering, or technical account management at an API-first company.
  • Experience in payments, banking, or stablecoin infrastructure is strongly preferred.
  • Hands-on experience with REST APIs and webhooks, including endpoint testing, payload analysis, and log-based debugging.
  • Ability to read code, trace bugs to files and pull requests, and write SQL to investigate customer data.
  • Experience creating and implementing operational processes such as playbooks, SLA models, or runbooks.
  • Professional fluency in written and spoken Spanish and English.
  • Clear, concise written communication under pressure.
  • Portuguese proficiency is preferred.
  • Experience with KYC/KYB vendors such as Sumsub is preferred.
  • Familiarity with SEPA, SWIFT, correspondent banking, or Latin American payment rails, plus experience shipping small production code or documentation fixes, is preferred.

Benefits

  • Remote role for candidates in the Americas time zones.
  • Opportunity to work with stablecoin payments, KYC/KYB, and international payment rails.
  • Direct ownership of customer integrations and product feedback processes.
  • Reports to the VP of Product.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Implementation Manager

Rezilient Health 11-50 Health Care Providers & Services

Rezilient Health is seeking an Implementation Manager to lead employer and health system partnerships from handoff through go-live, translating customer requirements into coordinated plans for reliable care delivery.

Asana CRM HubSpot JIRA
4 hours, 31 minutes ago

Swedish Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring a Swedish Speaking Solutions Consultant in Bulgaria to support Swedish-speaking clients, resolve service and technical issues, and maintain high-quality customer experiences.

1 day, 4 hours ago

Field Intelligence Analyst (Tokyo, Singapore, Canberra)

Sayari 51-250 Internet Software & Services

Sayari is hiring a Field Intelligence Analyst to lead customer engagements that apply its AI platform, Superconductor, to complex economic-security and commercial-risk investigations, from discovery through delivery and renewal.

Python REST API SQL
2 days, 3 hours ago

Sr. Implementation Consultant

Irth 51-250 Diversified Telecommunication Services

Irth Solutions is seeking an Implementation Consultant to deliver enterprise software implementations by translating client business processes into configured solutions and guiding customers through deployment, adoption, and ongoing support.

Wireframing
2 days, 4 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers