Swedish Speaking Solutions Consultant - Work In Sofia, Bulgaria

1 day, 4 hours ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Serve as the primary contact for Swedish-speaking clients.
  • Analyze and resolve complex technical and service-related inquiries.
  • Maintain customer satisfaction through proactive communication and professional rapport.
  • Document customer interactions accurately in internal systems.
  • Collaborate with cross-functional teams to escalate and resolve priority issues.
  • Participate in initiatives to improve service workflows and operational performance.
  • Stay informed about industry standards and product updates to provide accurate guidance.

Requirements

  • Native or fluent Swedish, spoken and written.
  • Professional proficiency in English.
  • Valid EU passport or legal right to work in Bulgaria.
  • Previous customer support or comparable client-facing experience preferred.
  • Strong problem-solving skills and composure in a fast-paced environment.

Benefits

  • Competitive monthly salary.
  • Fully paid training.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, transfer, and hotel.
  • Monthly performance bonus.
  • Career development opportunities in the global customer support services industry.

Interested in this position?

Apply directly on the company website

Apply Now

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