Sr. Implementation Consultant

3 hours, 21 minutes ago
Full-time
Mid Level
Customer and Technical Support
Irth

Irth

Irth Solutions is a leading provider of SaaS cloud-based asset protection solutions that focus on damage prevention, risk analysis, and network infrastructure resilience. With nearly three decades of experience, Irth Solutions offers a wide range of fe...

Diversified Telecommunication Services
51-250
Founded 1985

Description

  • Lead end-to-end software implementations from requirements gathering through deployment and ongoing support.
  • Facilitate requirements sessions, analyze current and future-state processes, and recommend solutions or enhancements.
  • Configure and customize software based on client requirements and serve as the implementation subject-matter expert.
  • Demonstrate functionality, lead Train-the-Trainer sessions, provide training, and troubleshoot client issues.
  • Coordinate project planning, status reporting, documentation, timelines, budgets, and client communications.
  • Partner with product and development teams to translate requirements into user stories, technical deliverables, and sprint plans.
  • Coordinate User Acceptance Testing, support validation, and obtain client sign-off.
  • Manage customer relationships, identify implementation risks, and support successful adoption and satisfaction.

Requirements

  • Minimum 3 years of relevant professional experience, or 5–7 years of relevant experience in lieu of a degree.
  • Bachelor’s or master’s degree in computer science, software engineering, information technology, or a related field preferred; equivalent experience may substitute.
  • Experience working directly with customers in software implementation or delivery environments.
  • Strong business analysis, software implementation, process mapping, workflow analysis, and requirements documentation skills.
  • Ability to translate business requirements into technical specifications and system configurations.
  • Strong technical understanding of software development practices and processes.
  • Experience coordinating UAT and obtaining client sign-off.
  • Excellent written and verbal communication, analytical thinking, problem-solving, and relationship-management skills.
  • Ability to manage multiple priorities independently while collaborating with cross-functional teams.
  • Willingness and ability to work during U.S. Eastern Time business hours daily; underwriting or insurance-process knowledge is highly valuable.

Benefits

  • Base salary of USD $100,000–$120,000, plus uncapped commission/OTE.
  • Medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Flexible PTO and company-paid holidays.
  • Life insurance, pet insurance, employee discounts, and perks programs.
  • One-time work-from-home stipend.
  • Team events, including company lunches, volunteer outings, and quarterly gatherings.
  • Hybrid office benefits including complimentary snacks, beverages, and coffee.

Interested in this position?

Apply directly on the company website

Apply Now

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