Healthcare Receptionist

5 days, 14 hours ago
Full-time
Junior
Customer and Technical Support
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services

Description

  • Welcome and assist patients, families, and visitors in a professional and friendly manner.
  • Manage the patient intake process and enter client information accurately and completely into internal systems.
  • Communicate regularly with parents, BCBAs, and RBTs to keep information aligned and services coordinated.
  • Schedule appointments and handle changes, cancellations, and confirmations.
  • Monitor client records to ensure documentation is complete, current, and compliant.
  • Track therapist attendance and escalate recurring absences, scheduling concerns, or other issues as needed.
  • Identify trends in client services and therapist availability to support operational efficiency.
  • Process referrals and ensure all required documentation is received before services begin.
  • Answer incoming calls, emails, and patient inquiries promptly and professionally.
  • Provide administrative support such as data entry, filing, scanning, and document management.
  • Collaborate with clinical and administrative teams to ensure a smooth intake and onboarding experience for new clients.

Requirements

  • Previous experience in a receptionist, patient intake, healthcare administration, care coordination, or customer service role.
  • Experience working in a healthcare, medical, or clinical environment is highly preferred.
  • Excellent verbal and written English communication skills.
  • Strong interpersonal skills and the ability to communicate professionally with parents, clinicians, and therapists.
  • Exceptional attention to detail and data accuracy.
  • Highly organized with the ability to manage multiple priorities and deadlines.
  • Strong problem-solving and critical thinking skills.
  • Ability to identify trends, patterns, and inconsistencies in schedules or service delivery.
  • Proficiency in Microsoft Office and comfort learning new software systems.
  • Experience using CRM systems, with CentralReach experience preferred.

Benefits

  • Comfortable working U.S. hours (9am-5pm EST).
  • Remote work from home.
  • Full-time employment.
  • Salary paid in South African Rand (ZAR).

Interested in this position?

Apply directly on the company website

Apply Now

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