Resonate

Resonate offers AI-powered consumer data intelligence and activation software that helps organizations understand and engage their audiences effectively, predicting and capitalizing on changing consumer preferences for growth and success.

Media

Consumer Discretionary

51-250 (156)

Founded 2007

$42M raised

5 open positions

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Account Manager

1 month ago

United States

Full-time

Senior

Account Manager

Customer and Technical Support

CRM Salesforce

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Resonate

Media

51-250

Founded 2007

$42M raised

View All Jobs 5

Description

Own relationships and business outcomes across a portfolio of major brand clients.
Translate complex marketing problems into clear, data-backed recommendations.
Identify account growth opportunities and partner with Sales to close expansions.
Run quarterly business reviews that demonstrate results and establish priorities for the next quarter.
Monitor adoption and usage to identify renewal risks early.
Maintain accurate Salesforce forecasts and account plans.
Represent Resonate at client meetings and industry events.
Collaborate with Sales, Product, and Customer Success to deliver client outcomes.

Requirements

5+ years of account management or customer success experience in SaaS, data, or MarTech.
Demonstrated success renewing and growing six- and seven-figure enterprise accounts.
Ability to engage effectively with CMOs, heads of insights, and senior marketers.
Ability to connect solutions to measurable client business outcomes.
Experience turning complex marketing challenges into actionable recommendations.
Strong forecasting and account-planning discipline.
Experience with consumer intelligence, audience data, research, or analytics platforms preferred.
Brand- or agency-side experience preferred.
Experience partnering with Sales on account expansion preferred.
Proficiency with Salesforce or comparable CRM practices; experience using AI tools for account analysis preferred.

Benefits

Base salary of $110,000–$150,000 with target on-target earnings of $175,000–$215,000, including commission.
Medical, dental, and vision coverage, including an HSA.
Company-paid disability and life insurance, with a life insurance buy-up option.
401(k) with company match.
Flexible PTO and 10 paid holidays.
Paid parental leave.
Wellbeing and employee assistance programs, including unlimited access to 20+ health professionals and coaches for employees and family members.
Remote-first, flexible work environment with offices in Reston, New York City, and Washington, D.C.