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Client Success Executive

5 days, 6 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1001-5000
Founded 1999
View All Jobs 14

Description

  • Serve as the primary day-to-day contact for key client accounts and stakeholders.
  • Develop and execute client success plans aligned with client business objectives.
  • Lead client onboarding, training, adoption, and ongoing support.
  • Identify upsell, cross-sell, and account-expansion opportunities.
  • Manage renewals and proactively reduce client churn through continuous value delivery.
  • Monitor client health, adoption, satisfaction, and revenue metrics to identify risks and opportunities.
  • Report client outcomes and progress to clients and internal stakeholders.
  • Resolve client issues by coordinating with internal teams.
  • Partner with Sales, Product, Marketing, and Support to improve the client experience.
  • Gather and communicate client feedback to inform product and service improvements.

Requirements

  • Bachelor’s degree in business or equivalent experience.
  • 5–7+ years of related experience in consulting, sales, or a similar field.
  • Experience in client success, account management, or customer experience focused on client outcomes and revenue growth.
  • Demonstrated success managing and growing a mid-scale book of business.
  • Experience managing complex client accounts and coordinating across multiple departments.
  • Strong relationship-building and communication skills with stakeholders, including executives.
  • Proficiency with CRM systems and client success platforms.
  • Analytical problem-solving skills and a results-driven focus on retention, growth, and satisfaction.
  • Ability to travel as needed based on client needs.
  • Authorization to work permanently in the United States without current or future sponsorship.
  • Commitment to protecting company and member data and following company ethics and policies.

Benefits

  • Competitive base salary and incentive compensation.
  • Health, vision, dental, life, legal, identity-protection, EAP, Teladoc, and adoption-assistance coverage.
  • 401(k) with up to a 4% employer match and immediate full vesting.
  • PTO, seven paid holidays, parental leave, volunteer days, and paid sabbaticals.
  • Up to $5,250 annually in tuition reimbursement plus certification, continuing education, training, and leadership-development support.
  • Modern workplace amenities including free snacks and drinks, dining, a 24/7 fitness center with classes, walking paths, game room, and on-site services.

Interested in this position?

Apply directly on the company website

Apply Now

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