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Client Success Executive

2 weeks, 6 days ago
United States
Full-time
Senior
Account Manager
Sales and Business Development
CRM
Apply Now
Quantum Health

Quantum Health

Quantum Health is an award-winning care coordination and consumer navigation company based in Columbus, Ohio. Since 1999, they have been providing a uniquely powerful solution to drive healthcare benefits performance, focusing on cost savings, utilizat...

Professional Services
1K-5K
Founded 1999
View All Jobs 15

Description

  • Manage day-to-day relationships with large, strategic healthcare accounts and executive stakeholders.
  • Lead client onboarding, implementation, training, adoption, and go-live activities.
  • Identify upsell, cross-sell, membership growth, and utilization opportunities.
  • Manage renewals and retention efforts while minimizing churn.
  • Develop strategic account plans focused on growth, retention, and deeper partnerships.
  • Prepare and present business reviews, ROI analyses, product updates, and roadmaps.
  • Monitor client health, utilization, adoption, satisfaction, membership, and revenue metrics.
  • Resolve client issues and coordinate with Sales, Product, Marketing, Support, and other internal teams.
  • Collect client and market feedback to inform product development and go-to-market strategy.
  • Lead client presentations, site visits, product demonstrations, and finalist presentations as needed.

Requirements

  • Bachelor’s degree in business or equivalent experience.
  • 5–7+ years of experience in client success, account management, consulting, sales, or a related field.
  • Successful healthcare services sales or account management experience required.
  • Experience managing large, complex accounts and executive-level relationships.
  • Demonstrated success driving client outcomes, revenue growth, and performance against goals.
  • Strong relationship-building, communication, listening, presentation, and facilitation skills.
  • Ability to coordinate across multiple departments and manage multiple projects independently.
  • Technically astute, with the ability to lead IT and product-related discussions.
  • Strong analytical, data-driven decision-making, problem-solving, organizational, and detail-management skills.
  • Proficiency with CRM systems and client success platforms; ability to travel up to 25%.

Benefits

  • Competitive salary with variable compensation of up to 100% of base salary.
  • Health, dental, and vision insurance with substantial employer subsidies for employees and families.
  • Unlimited paid time off.
  • 401(k) plan with company match.
  • Paid maternity and paternity leave.
  • Remote-friendly work environment.
  • Growth opportunities and a collaborative, diverse workplace culture.
  • Free unlimited access to CirrusMD’s text-first healthcare platform.

Interested in this position?

Apply directly on the company website

Apply Now

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