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Senior Account Manager, Retail Media

2 weeks, 6 days ago
United States
Full-time
Senior
Account Manager
Customer and Technical Support
Apply Now
instacart.careers

instacart.careers

Instacart is a leading grocery technology company in North America that works with grocers and retailers to transform how people shop. They partner with over 1,000 national, regional, and local retail banners to facilitate online shopping, delivery, an...

Internet Software & Services
1K-5K
View All Jobs 33

Description

  • Own a portfolio of enterprise retail partners from onboarding through growth.
  • Onboard partners and train them on campaign tools, demand sourcing, reporting, and invoicing.
  • Drive adoption of expanded ad placements and new product capabilities.
  • Use partner KPI data to identify opportunities and make strategic recommendations.
  • Build feedback loops that inform Product roadmaps and improve partner outcomes.
  • Develop account management playbooks, QBR formats, and KPI tracking tools.
  • Collaborate with Business Development, Finance, Ads Quality, Product, and Sales teams.
  • Manage billing, invoicing, and revenue reconciliation workflows with Finance.
  • Present performance updates and growth strategies to executive stakeholders.

Requirements

  • 5+ years of experience in Account Management or a related field, with experience in ad tech, publishing, or retail media.
  • Experience managing complex enterprise advertising solutions and partner relationships end-to-end.
  • Strong technical acumen and ability to explain complex product capabilities to nontechnical partners.
  • Proficiency in data analysis and translating KPI data into actionable insights.
  • Experience with billing, invoicing, and revenue reconciliation processes.
  • Outstanding written and verbal communication skills for technical and executive audiences.
  • Strong project and program management skills across multiple accounts and workstreams.
  • Experience with cross-functional collaboration and executive-level presentations.
  • Industry experience in advertising, grocery, or e-commerce preferred.
  • Experience developing revenue-driving strategies and managing enterprise accounts alongside sales teams preferred.

Benefits

  • Remote, Flex First work model with flexibility to work from home, an office, or another location.
  • Market-competitive compensation based on work location.
  • New-hire equity grant and annual equity refresh grants.
  • US base salary of $131,000–$165,500, depending on location.

Interested in this position?

Apply directly on the company website

Apply Now

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