Resilient Co

Resilient Co is a technology consulting company that empowers businesses with smart solutions and diverse teams, offering resilient support in the dynamic tech industry.

Professional Services

Industrials

11-50 (20)

Founded 2020

13 open positions

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Sr. Business Analyst

1 month, 2 weeks ago

Mexico, Argentina, Brazil, Chile, Paraguay, Peru, Colombia, Costa Rica, Uruguay

Contract

Senior

Business Analyst

Data Science and Analytics

Agile Azure Generative AI JIRA Machine Learning .NET Power BI Scrum SQL

Apply Now

Resilient Co

Resilient Co is a technology consulting company that empowers businesses with smart solutions and diverse teams, offering resilient support in the dynamic tech industry.

Professional Services

11-50

Founded 2020

View All Jobs 13

Description

Lead stakeholder discovery through interviews, JAD workshops, and observations to elicit, document, and validate requirements.
Decompose epics into user stories, define acceptance criteria, and maintain a sprint-ready backlog in Azure DevOps.
Design the UAT strategy, author test scripts, coordinate business testers, log and triage defects, and own UAT sign-off.
Identify AI, machine learning, and automation opportunities and build business cases with ROI.
Map current-state and future-state processes, perform gap and root cause analysis, and recommend implementable solutions.
Analyze and cleanse data, create visualizations, and present findings to stakeholders to support decisions.
Translate business needs into platform solutions by bridging functional requirements with ServiceNow, Power Platform, and .NET/web capabilities.
Manage sponsors, product owners, and cross-region stakeholders while surfacing risks, communicating tradeoffs, and controlling scope.
Produce enterprise-standard documentation including requirement specs, process maps, data flow diagrams, user story libraries, and runbooks.
Mentor junior BAs and interns while reviewing deliverables and enforcing documentation and Azure DevOps hygiene standards.

Requirements

4+ years of business analyst experience delivering technology projects that resulted in shipped software.
Enterprise technology project experience; experience limited to business operations analysis or PMO support is not sufficient.
Proven Agile/Scrum delivery experience, including owning a backlog in Azure DevOps or Jira and running grooming sessions.
Experience contributing to sprint planning, refinement, retrospectives, and delivery follow-up.
Proficiency with Azure DevOps as the primary delivery tool, including epics, features, user stories, bugs, test cases, sprint boards, and queries.
Facilitation experience running JAD sessions, stakeholder interviews, or collaborative workshops with documented outputs.
Experience working with mixed business and technical audiences.
Applied AI or automation project experience, such as GenAI/Now Assist, Power Automate, or equivalent, with measurable outcomes.
Data analysis capability using SQL and advanced Excel or Power BI to interrogate data and support recommendations.
Process improvement experience mapping as-is/to-be processes, conducting gap analysis, and delivering implemented recommendations.
Experience with ServiceNow functional requirements, design, or UAT for CSM, ITSM, HRSD, or SLO workstreams.
Strong written communication for requirements documents, process maps, status reports, and executive-level presentations.
Experience working across global delivery or multiple time zones and managing director-level stakeholders.
Ability to manage director-level or above stakeholders verbally and in writing.
IIBA CCBA/CBAP or PMI-PBA certification preferred.
Six Sigma Green Belt or higher with applied DMAIC experience preferred.
Hands-on experience with Power Apps, Power Automate flows, Power BI reports, or Power Pages preferred.
Experience with custom .NET/web application requirements, APIs, or integration testing preferred.
Experience with multi-region process standardization or global rollout coordination preferred.

Interested in this position?

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