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Business Systems Analyst II

1 month, 1 week ago
United States
Full-time
Junior
Business Analyst
Data Science and Analytics
Agile Confluence Cybersecurity JIRA Scrum
Apply Now
Makpar

Makpar

Makpar is an award-winning cybersecurity consultant specializing in IT modernization for the Federal government. The company's in-house Research & Development Lab innovates to build tailored solutions for government agencies.

Internet Software & Services
51-250
Founded 2008
View All Jobs 7

Description

  • Gather, analyze, document, and refine business and system requirements.
  • Work with federal product owners and technical teams to clarify system enhancements.
  • Write and maintain Agile user stories with clear acceptance criteria.
  • Document functional requirements, business rules, workflows, dependencies, assumptions, and constraints.
  • Participate in backlog refinement, sprint planning, daily standups, demonstrations, and retrospectives.
  • Support development and testing teams by clarifying requirements and expected behavior.
  • Help coordinate User Acceptance Testing and document customer feedback.
  • Develop and maintain SOPs, workflow diagrams, knowledge base articles, user guidance, and training content.
  • Track requirements, decisions, action items, risks, issues, and change requests.
  • Support communication between business stakeholders, federal leads, engineers, testers, and support teams.

Requirements

  • Experience gathering and documenting software or systems requirements.
  • Experience writing Agile user stories and acceptance criteria.
  • Experience participating in Scrum or comparable Agile ceremonies.
  • Ability to translate business needs into clear, testable requirements.
  • Experience documenting workflows, processes, business rules, or system behavior.
  • Experience collaborating with product owners, developers, testers, and business stakeholders.
  • Experience providing technical customer support or coordinating the resolution of user issues.
  • Experience creating or maintaining knowledge base articles, SOPs, or user documentation.
  • Ability to manage time-sensitive customer communications and escalations.
  • Ability to obtain and maintain favorable DHS EOD, suitability, and required system access.
  • Prior DHS or other federal civilian business analysis experience (preferred).
  • Experience supporting ICAM, IAM, access management, SSO, PIV, PKI, PAM, account-management, or cybersecurity systems (preferred).
  • Experience with Jira, Confluence, ServiceNow, SharePoint, Microsoft Teams, or Visio (preferred).
  • Experience supporting a federal service desk or mission-system customer support function (preferred).
  • Experience coordinating UAT (preferred).
  • Experience with Section 508, privacy, security, or audit-related requirements (preferred).
  • Experience supporting technical teams working in two-week sprint cycles (preferred).

Benefits

  • Generous compensation package.
  • Great benefits package.
  • Excellent training and career development opportunities.
  • Flexible work schedules.
  • Supportive work environment focused on work-life balance.
  • Culture that encourages collaboration and curiosity.
  • Commitment to keeping employees happy, healthy, and engaged.

Interested in this position?

Apply directly on the company website

Apply Now

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