Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services

Information Technology

251-1K (1000)

Founded 2013

$415M raised

20 open positions

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Customer Success Manager

1 hour, 11 minutes ago

Israel

Full-time

Senior

Customer and Technical Support

Salesforce

Apply Now

Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services

251-1K

Founded 2013

$415M raised

View All Jobs 20

Description

Own a portfolio of assigned customer accounts across different market sizes, industries, and levels of complexity.
Drive customer value realization, platform adoption, retention, growth, and satisfaction.
Develop deep expertise in Workato’s value proposition, enterprise automation, orchestration, and AI offerings, and guide customers on their AI roadmap.
Build and maintain strategic relationships with customers to review progress against business and technical objectives.
Engage senior customer executives through customer objectives reviews and executive business reviews.
Understand customer business goals and use cases to create plans that expand product usage across teams and functions.
Create customer assets such as Joint Success Plans that map Workato progress to customer business initiatives and deployment plans.
Monitor customer outcomes and communicate value internally and externally to key stakeholders.
Serve as the primary escalation point for customer issues and coordinate resolution of customer requests.
Partner with internal stakeholders to mitigate risk, improve customer experience, and unlock growth.
Manage the book of business with accurate reporting, growth plans, mitigation plans, and required documentation.
Contribute to Customer Success playbooks, process innovation, and operational efficiency.
Run hackathons and bootcamps to increase adoption and consumption.
Support sales activities to drive revenue growth and customer expansion.

Requirements

Bachelor’s degree or equivalent technical education; MBA is a plus.
5+ years of professional experience in consulting, customer success, client relationship management, or technical account management.
Demonstrated track record of increasing adoption, revenue retention, and net revenue retention (NRR) growth.
Prior experience as a Senior CSM, Account Manager, or Sales Executive in a large PaaS environment is preferred.
Experience managing a portfolio of accounts with ARR ranging from approximately $100K to multi-million-dollar accounts.
Strong written and oral presentation skills for both business and technical audiences, from developer to C-level.
Ability to work with multiple stakeholders and build communities of champions across large organizations.
Experience in integration and/or business automation; familiarity with related business functions such as HR, Finance, Marketing, Sales, and Post-Sales Customer Organizations is a plus.
Prior experience in digital transformation and/or consulting firms is preferred.
Strong familiarity with the AI ecosystem, including market trends, implementation challenges, and AI-driven solutions.
Fluency in English, both written and spoken.
Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency.
Strong customer empathy, interpersonal communication, problem-solving, analytical thinking, storytelling, and attention to detail.
Entrepreneurial drive, resilience, and comfort working in ambiguous, fast-changing environments.
Passion for automation, technology, and learning new solutions to create business value.

Benefits

Flexible, trust-oriented culture with strong ownership.
Support for balancing productivity with self-care.
Vibrant and dynamic work environment.
A wide range of employee benefits for both work and personal life.
Recognized as a remote-friendly workplace, including being ranked the #1 best company for remote workers by Quartz.

Interested in this position?

Apply directly on the company website

Apply Now

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