Customer Retention Manager

1 week, 3 days ago
Full-time
Mid Level
Customer and Technical Support
RemoteWoman

RemoteWoman

RemoteWoman is a platform that connects women with remote job opportunities at female-friendly companies in various fields such as marketing, development, design, product, sales, and support. They also offer a service for obtaining a legal US marriage ...

Internet Software & Services
1-10

Description

  • Manage a rolling pipeline of customer renewals and drive accounts through to close ahead of contract expiration.
  • Build and improve scalable retention and renewal workflows using Salesforce and integrated tooling.
  • Own direct outreach to smaller and long-tail accounts to build customer relationships proactively.
  • Contribute to customer lifecycle journeys, engagement triggers, and tech-touch motions.
  • Use customer health scoring and lifecycle signals to identify at-risk accounts early.
  • Partner with internal stakeholders to develop and execute save strategies.
  • Support automated outreach, lifecycle campaigns, and renewal risk workflows, including identifying opportunities for AI and automation.
  • Negotiate pricing, contract terms, and multi-year agreements within company guidelines.
  • Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities.
  • Work closely with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models.

Requirements

  • Experience managing a rolling renewal pipeline and engaging customers well in advance of contract expiration.
  • Experience negotiating pricing, contract terms, and multi-year agreements within established guidelines.
  • Ability to identify at-risk accounts early and collaborate cross-functionally on save strategies.
  • Hands-on experience with Salesforce or a similar CRM, including operational workflows or lifecycle processes.
  • Strong understanding of customer health scoring, lifecycle automation, and retention strategy.
  • Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives.
  • Comfort operating in both customer-facing conversations and systems/process design discussions.
  • A sustained commitment to continuous improvement and scalable operations.
  • Must be legally authorized to work in the UK, France, Spain, Germany, or Canada.
  • Background checks are required.
  • Nice to have: experience contributing to AI- or automation-enabled retention workflows.

Benefits

  • Flexible PTO.
  • Comprehensive healthcare coverage in the UK, Canada, France, Spain, and the USA.
  • Company stock options.
  • Professional development budget.
  • Office equipment budget.
  • Wellness budget.
  • Annual team gatherings.
  • Internet reimbursement.
  • Inclusive parental leave.
  • Remote work travel program.
  • Remote-first, global work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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