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Customer Success Manager - Japan (Enterprise & Financial Institutions)

37 minutes ago
Japan, Asia
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
Alpaca

Alpaca

Alpaca is a developer-first API for stock and crypto trading, offering easy-to-use APIs for building apps and trading algorithms.

Capital Markets
51-250
Founded 2015
$87M raised
View All Jobs 42

Description

  • Serve as the primary contact for B2B and enterprise customers in Japan across onboarding, activation, expansion, and renewal.
  • Build and execute customer success strategies to improve satisfaction, retention, and growth.
  • Develop strong relationships with customer stakeholders and align on business goals and growth plans.
  • Drive adoption of Alpaca features among live partners.
  • Manage internal and external escalations in Japanese and English with clear, empathetic communication.
  • Act as the voice of the customer internally by sharing account health and improvement opportunities.
  • Partner cross-functionally with product, operations, solutions, engineering, and sales teams.
  • Support pre-sales conversations with prospective enterprise and fintech clients in Japan.
  • Assist customers during API integration and bridge technical and business stakeholders.
  • Contribute to Japan go-to-market and service improvement efforts based on field feedback.

Requirements

  • Native-level Japanese and business-level English communication skills.
  • Experience working with clients in the Japanese financial industry, such as brokerage, asset management, banking, or securities.
  • 4–6+ years of experience in customer success, account management, or client coverage.
  • Experience serving enterprise financial institutions or other enterprise customers.
  • Background in fintech, broker-dealer, capital markets, or related financial services.
  • Understanding of trading workflows and products such as US equities and options.
  • Familiarity with SaaS, APIs, and technology-driven financial services.
  • Ability to work independently in a fast-paced remote environment.
  • Collaborative, partner-first mindset with strong ownership and curiosity.
  • Experience in pre-sales or API integration support is a plus.

Benefits

  • Competitive salary with stock options.
  • Health benefits.
  • One-time USD $500 new hire home-office setup stipend.
  • USD $150 monthly stipend via Brex Card.

Interested in this position?

Apply directly on the company website

Apply Now

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