Customer Success Manager

23 hours, 12 minutes ago
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

Remote Recruitment is an online training platform led by Emily, who has over 15 years of experience in recruitment and business operations. The platform focuses on helping job seekers and professionals enhance their careers through AI tools and remote work skills. It aims to empower individuals, particularly those without tech backgrounds, by providing free virtual summits and training. Key offerings include the FREE AI Accelerator Summit, which teaches practical AI applications for career advancement, workflow automation, and freelancing. Participants can gain quick wins, such as automating tasks and securing freelance clients. The FREE Remote Work Summit helps users build effective job search systems for remote roles, increasing their visibility and chances of being hired. Testimonials reflect positive outcomes, with users reporting increased confidence and new income streams.

staffing & recruiting
51-200
Founded 2018

Description

  • Serve as the main point of contact for a portfolio of clients and ensure a smooth onboarding experience.
  • Build strong, long-term client relationships through regular check-ins, performance reviews, and proactive support.
  • Understand client goals and challenges to provide tailored solutions and product recommendations.
  • Monitor customer usage and engagement data to identify risks and opportunities and take action.
  • Coordinate with internal teams such as sales, product, and support to resolve issues and meet client needs.
  • Advocate for clients internally by sharing feedback and contributing to product or service improvements.
  • Track key performance indicators including renewal rates, customer satisfaction, and net promoter scores.
  • Support the development of success plans, training resources, and best practices to improve the customer experience.

Requirements

  • 2–3 years of experience in customer success, account management, or a client-facing role.
  • Strong communication and interpersonal skills with a passion for delivering outstanding service.
  • Proven ability to manage multiple client relationships and prioritise tasks effectively.
  • Experience with CRM platforms such as HubSpot, Salesforce, or similar.
  • Strategic thinker with strong problem-solving skills and a results-driven mindset.
  • Ability to work independently in a remote setting while collaborating across teams.
  • Access to a reliable internet connection and a personal laptop suitable for remote work.

Interested in this position?

Apply directly on the company website

Apply Now

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