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Revenue Cycle Advisor

18 hours, 23 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
HHAeXchange

HHAeXchange

HHAeXchange is a premier homecare management software connecting providers, payers, and caregivers for proactive care, efficiency, and transparency in the industry.

Health Care Providers & Services
251-1K
Founded 2008
View All Jobs 16

Description

  • Serve as the primary liaison between customers and internal teams to build strong long-term relationships.
  • Demonstrate the value of revenue cycle management services by showing measurable impact and resolving customer challenges.
  • Analyze customer performance metrics, identify trends, and recommend process improvements to optimize revenue cycle outcomes.
  • Respond to customer inquiries promptly and coordinate with cross-functional teams to resolve issues quickly.
  • Collaborate with billing, operations, and product teams to improve service delivery and customer experience.
  • Identify and recommend enhancements to internal and external workflows and revenue cycle processes.
  • Provide customers with regular performance reports and actionable insights to support alignment and accountability.
  • Drive customer satisfaction, retention, advocacy, and strong NPS outcomes through strategic engagement.

Requirements

  • 5+ years of revenue cycle management experience, including billing, common denials, posting, electronic transaction formats, and payer portal navigation.
  • Proven experience in customer engagement and client relationship management.
  • Strong working knowledge of Microsoft Office, including Excel, Outlook, PowerPoint, and Word.
  • Ability to provide strategic, fact-based problem-solving recommendations.
  • Excellent written and oral communication skills.
  • Strong collaboration skills across cross-functional teams.
  • Ability to adapt to change and take initiative with a strong work ethic and integrity.
  • Availability to work remotely from an eastern or central time zone, or hybrid near the Midtown Manhattan, NY or Bloomington, MN office locations.
  • Ability to travel up to 10%, including overnight travel.

Benefits

  • Base salary range of $70,000 to $80,000, plus variable compensation.
  • Competitive health plans.
  • Paid time off.
  • Company-paid holidays.
  • 401(k) retirement program with company match.
  • Access to other company-sponsored programs.
  • Remote work flexibility for eligible candidates, with hybrid options near select office locations.

Interested in this position?

Apply directly on the company website

Apply Now

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